Global FX Client Support Professional
3 days ago
We are looking for a Global FX Client Support Professional to join our team at Trevose Partners Limited. As a Technical Client Services expert, you will be responsible for leading end-user and platform support efforts, working closely with our client services group.
About the Job DescriptionThis role requires a highly skilled individual with 2-5 years of experience in Technical Client Services, Production Support, or similar technical-focused support roles. Ideally, you should have experience within the FX markets, supporting technical end-users.
You will be responsible for providing high-quality Level 1-2 support for institutional client queries related to the platform. You will also provide educational discussions to institutional end-users regarding platform usage, feature additions/enhancements, and products.
Key responsibilities include reviewing FIX logs for issue resolution, driving internal investigations for client issues/requests, managing integrations, leading incident response, and assisting with production & post-delivery support.
Compensation PackageA competitive salary range of $95K - $115K+ and a dynamic work environment make this an attractive opportunity for a motivated and organized individual with excellent communication skills.
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