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Service Advisor
1 month ago
A Service Advisor at Sunroadauto works with customers to schedule service work and communicate any additional service needed. This role involves handling the administrative and customer relations aspects of service department operations, interpreting customer concerns and comments for the technician, and translating complex technical information into language the customer will understand.
Key Responsibilities:- Greet customers and deliver a high level of customer service
- Schedule service appointments and receive vehicle information
- Listen to customer requests and clearly explain information on the repair order
- Estimate the cost and time needed to complete the repair, taking into account the customer's schedule
- Handle customer complaints in a satisfactory and timely manner, maintaining high customer satisfaction standards
- High school diploma or equivalent
- One year of experience in a customer service-oriented environment
- Valid Driver's License and safe driving record
- Ability to lift up to 15 pounds
Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds.
Prolonged periods of working on the computer. Noise level is moderate.
Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more.
Sunroadauto is an Equal Opportunity Employer (M/F/D/V) and maintains a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroadauto is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.