Service Advisor
1 month ago
A Service Advisor at Sunroad Automotive is a customer-focused professional who plays a vital role in scheduling service work and communicating with customers about additional services needed. This role involves administrative tasks, customer relations, and working closely with technicians to ensure accurate diagnoses and effective communication with customers.
Key Responsibilities- Greet customers, deliver exceptional customer service, and schedule service appointments.
- Receive vehicle information, listen to customer requests, and explain repair orders clearly.
- Refer technicians to customers, test-drive vehicles (if necessary), estimate repair costs, and times.
- Handle customer complaints professionally and promptly, maintaining high customer satisfaction standards.
- Monitor progress, contact customers when issues arise, and obtain approval for additional work.
- Process price quotes, purchase orders, order adjustments, and cancellations.
- BUILD strong relationships with customers, ensuring they receive excellent service.
- Access computer databases for customer, inventory, and purchase order information.
- Provide pricing, delivery, and order details to customers.
- Draft purchase orders and invoices for the accounting department.
- Maintain active order files and update customer accounts or orders as needed.
- High school diploma or equivalent required; one year of customer service experience preferred.
- Valid driver's license and safe driving record; must have California licensure within 30 days.
- Ability to lift up to 15 pounds.
- Ability to perform all essential job functions.
- Excellent written and verbal communication skills.
- Team player with high stress tolerance and organizational skills.
- Proficient in computer systems and willing to learn database and ordering systems.
The estimated annual salary for this position is $50,000 - $65,000, plus commission plan and benefits package, including medical, dental, vision, HSA, FSA, paid holidays, vacation, short/long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle discounts, EAP, golf club discounts, and more.
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