Service Advisor

6 days ago


San Diego, California, United States Sunroad Automotive Full time

Company Overview

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Sunroad Enterprises is a diversified holding company based in San Diego, founded in 1977. With successful ventures across multiple countries, the company brings a strategic focus to seeing developments come to life.

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Salary and Benefits

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The salary for this position is $45,000 per year, plus commission plan. Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more.

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Job Description

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A Service Advisor works with customers to schedule service work and communicate any additional service needed. This role handles the administrative and customer relations aspects of service department operations and is able to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.

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Essential Functions:

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  • Greet customers and deliver a high level of customer service.">
  • Schedule service appointments and receive vehicle information.">
  • Listen to requests of the service desired and clearly explain information on the repair order.">
  • Refer the technician to the customer and/or test-drive the vehicle to confirm source(s) of service repairs.">
  • Estimate the cost and time needed to do the repair, taking into account the customer's schedule.">
  • Handle customer complaints in satisfactory and timely manner, maintaining high customer satisfaction standards.">
  • Periodically check on the progress of the vehicle during servicing and contact the customer when technicians discover additional problems; get customer approval to do additional work and explain the work performed and the charges being billed.">
  • Receive and handle requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.">
  • Build rapport with customers and work to ensure they receive excellent service.">
  • Use a computer database to retrieve necessary customer information, inventory information, and purchase order status.">
  • Provide pricing, delivery, and other order information to customers.">
  • Draft purchase orders and invoices to submit to the accounting department.">
  • Maintain files of active orders and update with changes to customer accounts or orders.">
  • As required, confirm credit status of customers with financial/credit department.">
  • Additional duties may be assigned as needed.">
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Qualifications

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To be considered for this position, candidates should have:

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Minimum Qualifications:

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  • A high school diploma or equivalent.">
  • One year of experience in a customer service-oriented environment.">
  • A valid driver's license and safe driving record.">
  • Ability to lift up to 15 pounds.">
  • Ability to perform all essential functions of the job description.">
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Preferred Qualifications:

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  • Excellent written and verbal communication skills.">
  • Ability to be a team player and work in a team environment.">
  • Ability to be dependable with a high stress tolerance.">
  • Excellent organizational skills and attention to detail.">
  • Ability to foster good customer and work relationships.">
  • Proficient computer skills and ability to learn database and ordering systems.">
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Physical Demands:

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This role requires regular standing, walking, sitting, using hands, reaching with hands and arms, talking, and hearing. Occasionally, the role may involve climbing or balancing, stooping, kneeling, crouching, or crawling, and lifting up to 15 pounds. Prolonged periods of working on the computer may also be required.

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Environment/Noise:

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The noise level in this role is moderate.



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