Tire and Service Advisor
4 weeks ago
About Sun Auto Tire & Service:
We have been serving the San Diego community since 1976, providing top-notch tire and service solutions. Our team is dedicated to delivering exceptional customer experiences and fostering a welcoming atmosphere.
Job Requirements:
The Sales and Service Advisor role requires:
- Excellent communication and customer service skills.
- Attention to detail and ability to work in a process-driven environment.
- Prior experience as a Service Advisor is beneficial but not required.
- A valid driver's license or obtaining one within 30 days of hire date.
- Ability to work a minimum of five days, including Saturdays.
Responsibilities:
- Greet customers professionally and provide excellent customer service.
- Document customer concerns, inspect vehicles, and refer to service history to identify and verify service needs.
- Recommend services based on knowledge and clearly communicate additional recommendations from the Automotive Technician.
- Promote suitable services, parts, and accessories, demonstrating product knowledge and service requirements.
- Provide accurate quotes, including cost and time of completion, and update customers on service status.
- Process customer tickets, review multi-point inspections, and explain warranties.
- Conduct post-repair and declined services follow-up calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- Other duties as assigned.
Benefits:
- Competitive bi-weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
Equal Employment Opportunity:
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment without regard to protected characteristics.
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