Help Desk Support Specialist

4 days ago


Rocklin, California, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Support Specialist to join our team at TEKsystems. As a Help Desk Support Specialist, you will be the first point of contact for our customers, providing technical support and assistance to resolve their issues.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to hardware, software, and network
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer issues and resolutions
  • Stay up-to-date with new technologies and products
Requirements
  • Associate degree in a technical or computer-related field
  • 2-5 years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of hardware, software, and network
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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