Technical Solutions Leader

6 days ago

Irving, Texas, United States Foot Locker Full time
About the Role

We are seeking an experienced ServiceNow Development Manager to lead our entire ServiceNow development platform. As a key member of our IT team, you will be responsible for creating and managing best-in-class technical solutions in ITSM, ITOM, ITAM, and Security Operations for our global corporate and store stakeholders.

Key Responsibilities
  • Lead a highly talented technical ServiceNow team to plan, design, develop, test, and implement complex solutions.
  • Leverage your knowledge and experience to ideate end-to-end solutions on the ServiceNow platform for Incident Management, Request Management, Change Management, Discovery, Asset Management, CMDB, and Security Incident Response, etc.
  • Build a trusted partnership with global process owners; collaborate with members of product teams to ensure successful, technically sound features enhancements.
  • Ability to effectively assess and prioritize incoming platform work value based on reach, impact, complexity, and effort.
  • Evaluate system integration considerations to determine appropriate technology solutions.
  • Leverage both proven and innovative technology approaches to solve challenging business problems.
  • Create and lead presentations of key solution design, technology architecture concepts, and demonstrations to stakeholders and management.
  • Support and empower team members to work in an Agile/Product way of working, assisting in management of velocity, estimation of stories, story assignment, and the leading of daily meetings and bi-weekly user group meetings.
  • Ensure timely ServiceNow upgrade process to ensure no adverse impact to our stakeholders.
  • Build optimal availability, high data quality, and high performance of the ServiceNow platform.
  • Deliver best-in-class technical guidance, coaching, and feedback.
  • Define and implement best practices with high levels of emotional intelligence.
  • Provide active, hands-on leadership to ensure outcomes are met by the team.
  • Own the product, the team, and the outcome. Foster improvement, guide, and teach methodology, influence pride and quality.
  • Create and share weekly status reports demonstrating team outcomes and accomplishments.
  • Identify areas of improvement for the various team processes, provide solutions, and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.
  • Create a safe space for engineering team members to experiment with technical solutions that may solve customer and/or organizational problems.
Requirements
  • BS degree in Computer Science, Engineering, Science, or other quantitative discipline.
  • A minimum five years of experience working with the ServiceNow platform and in technology development, engineering, and product management.
  • Experience directly leading a high-performing development team in a complex, dynamic environment, ServiceNow preferred.
  • Sufficient ServiceNow technical experience to view and review code and workflow implementations.
  • Architectural understanding of API integrations and micro-services approaches.
  • Experience in: ServiceNow integrations, scripting languages, reporting and analytics, Agile development methodologies, performance tuning and optimization, and security and compliance.
  • Thought leader in strategic direction of ServiceNow design, including alignment of ServiceNow future capability roadmaps with internal Foot Locker roadmaps and strategic plans.
  • Exceptional oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological and process experience.
  • Optimal teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization.
  • Experience in integrations between ServiceNow and other tools/systems including CI/CD & DevOps pipelines.
  • Desirable skills include: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
What We Offer
  • The annual base salary range is $150,000-$175,000.
  • This role is also eligible to receive short-term incentives that align with individual and company performance.
  • Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
  • Salary is one component of the Foot Locker, Inc. total compensation package, which includes:
    • Employee Discount
    • Paid Time Off
    • Medical | Dental | Vision Coverage
    • 401(k) | Roth 401(k)
    • Stock Purchase Plan
    • Life Insurance
    • Flexible Spending Account
    • Opportunities for Advancement
    • Tuition Reimbursement for Qualified Courses
    • Strong Company Culture
    • Employee Resource Groups

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