Luxury Retail Customer Service Representative

22 hours ago


New York, New York, United States Shoe Service Plus Inc Full time
Job OverviewLeather Spa is seeking a skilled Full-Time Luxury Retail Customer Service Representative to join our team in Manhattan. This role plays a crucial part in providing exceptional service to clients, increasing conversion and retention, driving business revenue, and inspiring customer loyalty.

We value dedication, hard work, creativity, and innovation in this position. Working as one big team is essential to our success, and we are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care.

The ideal candidate will have previous after-sales experience in shoe & handbag repair, a strong attention to detail, and reliability. They must be able to lift boxes over 25 pounds and have knowledge of CRM software, Google G Suite, and/or other POS software.

Estimated Salary: $40,000 - $60,000 per year, depending on experience.

**Key Responsibilities:**
  • Advise and assist customers with their leather repair and care needs in person or over the phone
  • Provide hands-on technical support for the repairing of luxury leather products
  • Enter repair work orders into POS and online systems
  • Assist customers with service, work estimates, or existing work order questions


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