Guest Experience Associate

6 days ago


Orchard Park, New York, United States AEG Full time

AEG is seeking a Guest Experience Associate - Event Host to join our team at Highmark Stadium. As an Event Host, you will be the face of AEG, providing exceptional customer service and creating memorable experiences for our guests.

Job Summary:

The Guest Experience Associate - Event Host is responsible for greeting guests as they arrive at Highmark Stadium, welcoming them to the venue, and ensuring they have a positive experience throughout their visit. This role requires strong communication skills, the ability to work in a fast-paced environment, and a passion for delivering excellent customer service.

About the Role:

This position provides guests with a consistently safe, clean, comfortable, and family-friendly experience at Highmark Stadium. As an Event Host, you will:

  • Inspect areas for safety hazards and report issues to Event Command
  • Greet guests as they arrive, welcoming them to Highmark Stadium
  • Properly scan every guest's ticket to ensure that each guest that enters Highmark Stadium has a valid ticket
  • Provide accurate, detailed directions to and from stadium locations such as seating areas, restrooms, and concession areas by utilizing provided resources
  • Check tickets as guests enter the seating area. Direct guests to ticketed seating location
  • Enforce Wait for Whistle policy
  • Conduct aisle walks throughout the event, making connections with fans and addressing any problems that are observed
  • Check tickets and wristband guests for re-entry at all club & suite locations
  • Recognize and resolve customer concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors
  • Thank all guests for attending as they are leaving

Requirements:

  • Strong communication skills
  • Personable, engaging, outgoing
  • Quick learner: ability to adapt to different situations
  • Team Player - works well with others
  • Ability to work in a fast-paced, high-stress environment
  • Ability to walk long distances, climb stairs, and stand for 6 hours or more
  • Ability to be outdoors in all weather conditions for 6 hours or more
  • Must have reliable transportation to and from Highmark Stadium
  • Must be able to work weekends, nights, and holidays when required
  • All applicants must be 18 years of age or older and successfully pass a background check

Preferred Skills:

  • Prior customer service experience
  • Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

Salary:

The starting pay for this position is $16.50 per hour.

About Us:

AEG is a leading sports and entertainment company dedicated to innovation and excellence in all aspects of its operations. We strive to create unforgettable experiences for our guests and deliver exceptional results for our partners.



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