Retail Operations Manager

6 days ago


Orchard Park, New York, United States Legends Full time

About the Role

The Legends team is seeking a skilled Retail Operations Manager to assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. As a key member of our team, you will be responsible for managing merchandise operations, reducing costs, enhancing revenues, growing client relations, and enhancing the customer experience.

Responsibilities

  • Assist in managing merchandise operations to reduce costs, enhance revenues, grow client relations, and enhance the customer experience.
  • Supervise assigned personnel, discipline, evaluate performance, and develop each employee to their potential.
  • Ensure proper cash handling procedures are in effect at all times.
  • Manage performance of employees by preparing and communicating goals.
  • Communicate progress or opportunities for improvement to provide effective feedback.
  • Assist in the development of programs that result in increased customer satisfaction.
  • Work with visual displays and merchandising of stands; setting up displays to best attract customers' attention.
  • Maintain product and service quality standards and anticipate customer needs/concerns.
  • Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Requirements

  • Must be at least 18 years of age.
  • Must be able to work fluently in English.
  • Minimum 3-years merchandise experience preferred.
  • High school diploma or equivalent; some college preferred.
  • Ability to work in a team environment, move fast, and act on assigned duties.
  • Ability to walk and stand for extended periods of time.
  • Must be flexible and willing to work events including late nights, weekends, and holidays.
  • Must be energetic, self-motivated, friendly personality, and possess excellent guest services skills.
  • Must be able to work in a fast-paced and continuously changing environment.
  • Ability to lift and carry items weighing 10-30 pounds - occasionally 50 pounds.

What We Offer

  • Competitive salary, commensurate with experience.
  • Generous benefits package that includes medical, dental, vision, life, and disability insurance.
  • Paid vacation.
  • 401k plan.


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