Agency Platform Developer

18 hours ago


Phoenix, Arizona, United States Idealforce Full time
Job Summary
We are seeking an experienced Drupal Support Developer to join our Agency Platform Team. The primary responsibility of this role is to provide troubleshooting, maintenance, and operations support to our Agency Platform customers.

Key Responsibilities
This role includes providing technical support, troubleshooting assistance, and general maintenance to agencies who participate in the Agency Platform program and host their websites with us. Key responsibilities include:
  • Customer Support: Provide technical support, troubleshooting assistance, and general maintenance to agencies who participate in the Agency Platform program and host their websites with us.
  • Documentation: Maintain comprehensive documentation for all support tickets and recurring issues.
  • Bug Fixes: Identify and fix bugs across all websites part of the Agency Platform.
  • Program Ensure Platform Security: Respond timely to security issues and mitigate possible threats to our customers.
  • Analyze Metrics: Establish criteria that will be used to measure the level and quality of the service.

Requirements
To be successful in this role, you will need:
  • 3+ years of proven experience as a Drupal Developer designing and developing responsive websites.
  • Experience with the Agile methodology and development process.
  • Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Layout Builder.
  • Building user interfaces for websites and/or web applications.

Bonus Information
This is an on-site position located in Phoenix, Arizona. Ideal candidates will have a strong understanding of Drupal and its related technologies, as well as excellent communication and problem-solving skills.

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