Senior Web Developer for State Agency Platform

7 days ago


Phoenix, Arizona, United States US Main Full time

We are seeking an experienced Senior Web Developer to join our team at US Main. As a key member of the Digital Government program, you will play a crucial role in delivering a streamlined, secure, and accessible website platform for state agencies.

**Job Summary:**

We are looking for a highly skilled Drupal Support Developer to provide technical support, troubleshooting assistance, and maintenance to agencies participating in our Agency Platform program.

**Responsibilities:**

  • Provide technical support and troubleshooting assistance to agencies hosting their websites with us.
  • Communicate effectively with customers on issues, tickets, updates, and other tasks.
  • Attend and lead meetings to help work with stakeholders to identify issues and develop a plan to implement fixes.
  • Maintain comprehensive documentation for all support tickets and recurring issues.
  • Identify and fix bugs across all websites part of the Agency Platform Program.
  • Ensure Platform Security by responding timely to security issues and mitigating possible threats to our customers.
  • Analyze Metrics to establish criteria for measuring service level and quality.

**Requirements:**

  • 3+ years of experience as a Drupal Developer designing and developing responsive websites.
  • Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript.
  • Familiarity with Drupal 7/8/9/10, Drush, and Composer.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to Communicate clearly and effectively with customers.

**Preferred Skills:*

  • Familiarity with customer support and incident management tools like ServiceNow.
  • Thorough knowledge of Pantheon architecture and supporting tools.
  • Familiarity with Agile project management tools like JIRA or Trello.

**Estimated Salary:** $90,000 - $110,000 per year based on location (Phoenix, AZ) and industry standards.



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