Senior Web Developer for State Agency Platform
7 days ago
We are seeking an experienced Senior Web Developer to join our team at US Main. As a key member of the Digital Government program, you will play a crucial role in delivering a streamlined, secure, and accessible website platform for state agencies.
**Job Summary:**
We are looking for a highly skilled Drupal Support Developer to provide technical support, troubleshooting assistance, and maintenance to agencies participating in our Agency Platform program.
**Responsibilities:**
- Provide technical support and troubleshooting assistance to agencies hosting their websites with us.
- Communicate effectively with customers on issues, tickets, updates, and other tasks.
- Attend and lead meetings to help work with stakeholders to identify issues and develop a plan to implement fixes.
- Maintain comprehensive documentation for all support tickets and recurring issues.
- Identify and fix bugs across all websites part of the Agency Platform Program.
- Ensure Platform Security by responding timely to security issues and mitigating possible threats to our customers.
- Analyze Metrics to establish criteria for measuring service level and quality.
**Requirements:**
- 3+ years of experience as a Drupal Developer designing and developing responsive websites.
- Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript.
- Familiarity with Drupal 7/8/9/10, Drush, and Composer.
- Excellent troubleshooting and problem-solving skills.
- Ability to Communicate clearly and effectively with customers.
**Preferred Skills:*
- Familiarity with customer support and incident management tools like ServiceNow.
- Thorough knowledge of Pantheon architecture and supporting tools.
- Familiarity with Agile project management tools like JIRA or Trello.
**Estimated Salary:** $90,000 - $110,000 per year based on location (Phoenix, AZ) and industry standards.
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