Drupal Support Developer

19 hours ago


Phoenix, Arizona, United States Ideal Force Full time

The Ideal Force is seeking an experienced Drupal Support Developer to join our team in Phoenix, Arizona. This is an on-site position that requires immediate attention.

As a key member of our Digital Government program, you will be responsible for providing troubleshooting, maintenance, and operations support to our Agency Platform customers. Your primary responsibility will be to ensure the smooth operation of our customers' websites, which are hosted on our Agency Platform program.

The ideal candidate will have a strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript, with familiarity with Drupal 7/8/9/10, Drush, and Composer. They should also possess excellent troubleshooting and problem-solving skills, as well as the ability to communicate clearly and effectively with customers.

In this role, you will be working closely with our Digital Government Team to identify, assign, and share ideas on support tickets and features for the Agency Platform to improve the product. You will also be coordinating with other technical teams, including within ASET and other outside vendors and services, for issue resolution.

We offer a competitive salary, with an estimated annual salary of $120,000. If you are passionate about delivering high-quality results and providing exceptional customer service, we encourage you to apply.

About the Job

  • Provide technical support, troubleshooting assistance, and general maintenance to agencies who participate in the Agency Platform program and host their websites with us.
  • Maintain comprehensive documentation for all support tickets and recurring issues.
  • Identify and fix bugs across all websites part of the Agency Platform.
  • Respond timely to security issues and mitigate possible threats to our customers.
  • Analyze metrics to drive development decisions and optimize performance.
  • Track progress and work time accurately directly on ticket.
  • Provide support and development in the migration initiative to move all Drupal 7 websites to the latest version of the Agency Platform Program.
  • Provide input and recommendations to add feature enhancements to the Agency Platform Program to better improve the experience for Customers.

Requirements

  • 3+ years of proven experience as a Drupal Developer designing and developing responsive websites.
  • Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript.
  • Familiarity with Drupal 7/8/9/10, Drush, and Composer.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to communicate clearly and effectively with customers.


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