Customer Support Analyst

3 weeks ago


Macungie, Pennsylvania, United States Pratt Industries Full time

About Pratt Industries

Pratt Industries is a leading manufacturer of corrugated packaging products, committed to providing innovative and sustainable solutions for our customers. We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Analyst & Forklift Operator.

Responsibilities:
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Maintain accurate records of customer interactions, orders, and shipments.
  • Collaborate with production teams to ensure timely order fulfillment and efficient operations.
  • Operate forklift equipment safely and efficiently to move materials within the warehouse.
  • Perform general office duties such as answering phones, filing, and data entry.
  • Contribute to a positive and productive work environment by fostering teamwork and communication.
Qualifications:
  • High school diploma or equivalent.
  • Previous experience in a manufacturing environment is preferred.
  • Strong computer skills, including proficiency in Microsoft Office Suite.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Forklift certification required.
Benefits:

We offer a competitive salary and benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Retirement plan


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