Customer Support Analyst
3 weeks ago
About Pratt Industries
Pratt Industries is a leading manufacturer of corrugated packaging products, committed to providing innovative and sustainable solutions for our customers. We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Analyst & Forklift Operator.
Responsibilities:- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate records of customer interactions, orders, and shipments.
- Collaborate with production teams to ensure timely order fulfillment and efficient operations.
- Operate forklift equipment safely and efficiently to move materials within the warehouse.
- Perform general office duties such as answering phones, filing, and data entry.
- Contribute to a positive and productive work environment by fostering teamwork and communication.
- High school diploma or equivalent.
- Previous experience in a manufacturing environment is preferred.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Forklift certification required.
We offer a competitive salary and benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
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