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Customer Support Specialist

2 months ago

Macungie, Pennsylvania, United States Pratt Industries Full time
Position Overview

As a Customer Support Analyst at Pratt Industries, you will be instrumental in improving the customer service experience through comprehensive data analysis and actionable insights. Your key responsibilities will include:
  • Communicating effectively with production staff, management, and clients
  • Performing general administrative duties such as ordering supplies, scanning, faxing, and organizing files
  • Upholding a safe working environment and fostering high morale within the facility
  • Delivering data-driven insights to stakeholders through analytics and presentations
  • Conducting data entry tasks, including maintaining spreadsheets and generating reports
  • Collaborating with various departments to fulfill customer needs
  • Ensuring adherence to company policies and procedures
  • Proficiency in Microsoft Office and data entry is essential
Qualifications:
  • High school diploma or GED
  • Experience in a manufacturing setting and strong computer data-entry skills
  • Familiarity with the corrugated box industry and experience operating forklifts
Essential Skills:
  • Strong communication, mathematical, and analytical skills
  • Technical proficiency in data entry and product knowledge
  • Understanding of quality standards and customer expectations
Physical Requirements:
  • Ability to walk, stand, lift, and meet vision requirements
  • Capability to lift weights ranging from 15 to 45 pounds
Work Environment:
  • Exposure to various conditions including wet/humid environments, noise, and temperature fluctuations
About Pratt Industries:

Pratt Industries is recognized as one of America's premier paper and packaging companies, dedicated to sustainability and environmental stewardship. With cutting-edge facilities nationwide, we provide innovative packaging solutions. Our comprehensive benefits package includes medical, dental, vision, life insurance, a 401(k) plan with company matching, and various paid leave options.

EEOC Statement

Pratt Industries is an equal opportunity employer, committed to promoting diversity and inclusivity in the workplace.