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Facility Customer Service Representative
2 months ago
Job Summary
The Sherwin-Williams Company is seeking a highly skilled and customer-focused Facility Customer Service Representative to join our team. As a key member of our facility operations, you will play a critical role in delivering exceptional customer service and support to our customers.
Key Responsibilities
- Customer Service: Provide accurate and timely information to customers regarding our products and services, ensuring high levels of customer satisfaction.
- Order Processing: Intake, process, and verify customer orders to ensure they are completed and documented accurately.
- Product Knowledge: Build and maintain in-depth knowledge of our products to provide effective recommendations to customers.
- Relationship Building: Develop and maintain positive relationships with customers, sales representatives, and store staff.
- Compliance: Ensure compliance with company policies and procedures, including safety, loss prevention, and security.
- Quality Service: Follow quality service standards and comply with procedures, rules, and regulations.
- Material Handling: Assist with moving and loading product, and operate batch tinting equipment as needed.
Requirements
- Age: Must be at least eighteen (18) years of age.
- Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Physical Abilities: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion.
- Experience: Must have at least one (1) year of work experience in customer service, retail, or sales.
Preferred Qualifications
- Education: Have an associate degree or higher in Business, Sales, or Marketing.
- Experience: Have at least one (1) year of experience working as a Facility Coordinator, or at least three (3) years of work experience in customer service, retail, or sales.
- Material Handling: Have at least one (1) year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.
- Product Knowledge: Have previous work experience selling paint and paint-related products, and prior work experience operating tinting or color matching equipment.
