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Customer Support Specialist

2 months ago

Macungie, Pennsylvania, United States Pratt Industries Full time
Job Overview

As a Customer Support Analyst at Pratt Industries, you will be instrumental in improving the customer service experience through analytical insights and effective communication. Your key responsibilities will include:
  • Engaging with production staff, management, and clients to ensure seamless communication
  • Performing general administrative duties such as ordering supplies, scanning, faxing, and organizing files
  • Promoting a safe workplace and fostering high morale among team members
  • Delivering data-driven insights to stakeholders through detailed analytics and presentations
  • Handling data entry tasks, including maintaining spreadsheets and generating reports
  • Collaborating with various departments to fulfill customer needs
  • Adhering to company policies and procedures to ensure compliance
  • Demonstrating proficiency in Microsoft Office and data entry tasks
Qualifications:
  • High school diploma or GED
  • Experience in a manufacturing setting along with computer data-entry skills
  • Familiarity with the corrugated box industry and experience operating forklifts
Skills Required:
  • Strong communication, mathematical, and reasoning abilities
  • Technical proficiency in data entry and product knowledge
  • Understanding of quality standards and customer expectations
Physical Requirements:
  • Ability to walk, stand, lift, and meet vision requirements
  • Capability to lift weights ranging from 15 to 45 pounds
Work Environment:
  • Exposure to various conditions, including wet/humid environments, noise, and temperature fluctuations
About Pratt Industries:

Pratt Industries is a leading paper and packaging company in America, dedicated to sustainability and environmental responsibility. With advanced facilities nationwide, we provide innovative packaging solutions. Our comprehensive benefits package includes medical, dental, vision, life insurance, a 401(k) plan with company matching, and various paid leave options.

EEOC Statement

Pratt Industries is an equal opportunity employer, committed to fostering diversity and inclusivity in the workplace.