Current jobs related to Service Desk Technician Tier Two - Annapolis, Maryland - International Computer Sciences Inc

  • Service Desk Technician Tier Two

    4 weeks ago

    Annapolis, Maryland, United States International Computer Sciences Inc Full time

    Job OverviewAt International Computer Sciences Inc, we are committed to delivering exceptional IT services to our clients. We are seeking a highly motivated and experienced Service Desk Technician to join our team.Key ResponsibilitiesProvide first-class technical support to end-users via remote, on-site, and telephone-based services.Manage technical queries...

  • Help Desk Technician

    4 weeks ago

    Annapolis, Maryland, United States General Dynamics Full time

    Job Title: Help Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician and be part of a team that delivers innovative solutions to the U.S. government, defense, and intelligence communities.About the Role:We are seeking a skilled Help Desk Technician to provide technical support and troubleshooting to network, desktop,...

  • Help Desk Technician

    4 weeks ago

    Annapolis, Maryland, United States General Dynamics Full time

    Job Title: Help Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician and play a critical role in ensuring the smooth operation of our clients' IT systems.Job Summary:We are seeking a highly motivated and detail-oriented Help Desk Technician to provide technical support and troubleshooting to our clients' network,...

  • Service Desk Support Specialist

    1 month ago

    Annapolis, Maryland, United States HASI Full time

    Job SummaryThe Service Desk Analyst will serve as the primary point of contact for IT and customer support, ensuring the proper operation of workstations and other endpoints. This role involves receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as performing tier 1-2 functions. Problem resolution may require...

  • Help Desk Technician

    3 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Help Desk TechnicianJob Summary:We are seeking a skilled Help Desk Technician to join our team at General Dynamics Information Technology. As a Help Desk Technician, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. This is an exciting opportunity to work with a leading technology and...

  • Help Desk Technician III

    4 weeks ago

    Annapolis, Maryland, United States General Dynamics Full time

    Job Title: Help Desk Technician IIIJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician III and play a critical role in delivering technical support and troubleshooting services to our clients. As a member of our team, you will be responsible for providing expert-level technical assistance to customers, resolving complex technical...

  • Help Desk Technician

    4 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Help Desk TechnicianTransform technology into opportunity as a Help Desk Technician with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.About the Role:As a Help Desk Technician, you will provide technical support and troubleshooting to network, desktop, and/or...

  • Help Desk Specialist

    2 months ago

    Annapolis Junction, Maryland, United States ACES, Incorporated Full time

    Job Title:Help Desk SpecialistOverview:We are seeking a motivated and detail-oriented Help Desk Specialist to join our IT team. As a Help Desk Specialist, you will be the primary point of contact for all incoming helpdesk tickets, including tracking and resolution of issues for end-users. You will be responsible for configuring, shipping, and tracking all...

  • Service Desk Support Specialist

    4 weeks ago

    Annapolis, Maryland, United States HASI Full time

    Job SummaryThe Service Desk Analyst serves as the primary point of contact for IT and customer support, ensuring the proper operation of workstations and other endpoints. This role involves receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as performing tier 1-2 functions. Problem resolution may require...

  • Service Desk Support Specialist

    4 weeks ago

    Annapolis, Maryland, United States HASI Full time

    Job SummaryThe Service Desk Analyst serves as the primary point of contact for IT and customer support, ensuring the smooth operation of workstations and other endpoints. This role involves receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as performing tier 1-2 functions.Key ResponsibilitiesProvide prompt and...

  • Help Desk Supervisor

    4 weeks ago

    Annapolis, Maryland, United States General Dynamics Full time

    {"title": "Help Desk Supervisor", "description": "Job SummaryGeneral Dynamics Information Technology (GDIT) is seeking a Help Desk Supervisor to join our team in Annapolis Junction, MD. As a Help Desk Supervisor, you will be responsible for supervising help desk operations, ensuring the help desk staff uses required tools and software, and training employees...

  • Service Technician II

    4 weeks ago

    Annapolis, Maryland, United States Liberty Military Housing Full time

    Job OverviewLiberty Military Housing is seeking a highly skilled Service Technician II to join our team. As a Service Technician II, you will be responsible for performing general and specialized maintenance and repairs in a multi-family residential community.Key ResponsibilitiesTroubleshoot and perform routine maintenance, installation, and repairs on...

  • Splunk Infrastructure Specialist

    3 weeks ago

    Annapolis, Maryland, United States Orion Consortium Full time

    Position Overview:As a key member of the Orion Consortium team, we are seeking a highly skilled Splunk Infrastructure Specialist to join our ranks. This individual will be responsible for ensuring the seamless operation of our Splunk infrastructure, leveraging their expertise in PKI-based authentication, corporate authorization services, firewalls, and...

  • Front Desk Representative

    4 weeks ago

    Annapolis, Maryland, United States The Westin Annapolis Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Annapolis. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.Key ResponsibilitiesGreet guests warmly and efficiently, using a...

  • Maintenance Technician

    1 month ago

    Annapolis, Maryland, United States Associa Full time

    Full Time Porter/Maintenance Technician Opportunity at Heritage HarbourWe are seeking a highly skilled and detail-oriented Porter/Maintenance Technician to join our team at Heritage Harbour. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and upkeep of our community.Work Schedule:Monday to Friday, 8:30 am to 5...

  • Cybersecurity Systems Specialist

    3 weeks ago

    Annapolis, Maryland, United States Stratum Networks, Inc. Full time

    Job Summary:We are seeking a highly skilled Cybersecurity Systems Specialist to support our client located in the Annapolis Junction, MD area.About the Role:The successful candidate will provide support for implementation, troubleshooting, and maintenance of IT systems, manage daily activities of configuration and operation of IT systems, and provide Tier 1...

  • Splunk Infrastructure Specialist

    4 weeks ago

    Annapolis, Maryland, United States Orion Consortium Full time

    Job Summary:Orion Consortium seeks a highly skilled Splunk Infrastructure Specialist to ensure the smooth operation of our Splunk infrastructure. The ideal candidate will have experience managing user authentication within Splunk, including RBAC/ABAC, and possess strong organizational, communication, and collaboration skills.Key Responsibilities: Ensure the...

  • Medical Front Desk Coordinator

    4 weeks ago

    Annapolis, Maryland, United States TEKsystems Full time

    Job Summary:We are seeking a highly skilled Medical Front Desk Coordinator to join our team at TEKsystems in Annapolis, MD. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key Responsibilities:* Greet patients and visitors, manage front desk...

  • Service Maintenance Technician II

    4 weeks ago

    Annapolis, Maryland, United States The Community Builders, Inc. Full time

    Job SummaryThe Service Technician II is a vital member of our maintenance team, responsible for ensuring the prompt and professional response to all service requests and apartment turnovers. This role requires a strong degree of building trades skills and the ability to work independently to handle a variety of tasks.Key ResponsibilitiesDiagnose and perform...

  • Senior IT Systems Administrator

    4 weeks ago

    Annapolis, Maryland, United States Sensible Solutions and Technologies Inc Full time

    Job Summary:As a Senior IT Systems Administrator at Sensible Solutions and Technologies Inc, you will be responsible for providing support for the implementation, troubleshooting, and maintenance of IT systems. This includes providing Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems, as well as managing the daily activities of...

Service Desk Technician Tier Two

2 months ago

Annapolis, Maryland, United States International Computer Sciences Inc Full time
Job Title: Service Desk Technician Tier Two

We are seeking a highly motivated and experienced Service Desk Technician Tier Two to join our team at International Computer Sciences Inc. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide first-class technical support to clients via phone, email, and remote desktop sessions.
  • Manage technical queries from clients, ensuring all queries are handled in line with our Service Level Agreements.
  • Maintain relationships with clients to ensure effective two-way communication.
  • Set up, configure, and support PCs, laptops, and networks.
  • Maintain all systems, applications, security, and network configurations.
  • Troubleshoot network performance issues.
  • Work on upgrades, patches, and equipment.
  • Provide technical support and guidance to users.
Requirements:
  • Excellent verbal, written, and interpersonal communication skills.
  • Hands-on experience with Router, Switches, Servers, and Desktops configuration and deployment.
  • Windows Server (2012, 2016, 2019, 2022) / Active Directory.
  • Windows Client (7 through 11).
  • Client / Server Networking.
  • Office 365 / Google Workspace.
  • ConnectWise Automate / PSA.
  • Datto, Veeam Backup, Intronis, Synology NAS equipment or similar.
  • SonicWall, Cisco Meraki, Fortinet.
  • Ubiquiti, Cisco Meraki.
  • Sentinel One, Avanan, Blumira.
  • Experience using ITGlue or similar documentation platform.
Qualifications:
  • 3-5 years of IT experience.
  • Microsoft Certifications (preferred).
  • Highly self-motivated individual.
  • Ability to work independently and in a team environment.
  • Ability to handle multiple tasks while prioritizing and delivering results on time.
  • Excellent verbal and written communication skills.
  • Ability to think strategically with technical vision.
  • Attention to detail along with a commitment to quality and confidentiality.
  • Exceptional customer service skills, and a positive "can-do" attitude.
  • Must be accessible by phone or email outside normal business hours during on-call rotation.
  • A sense of urgency and a commitment to timely completion of tasks and projects.