Customer Service Representative Associate

3 weeks ago

Honolulu, Hawaii, United States WESCO International Full time
Job Description

As a Union Associate Customer Service Representative at Wesco International, you will play a crucial role in delivering exceptional customer service and driving sales growth. Your primary responsibility will be to interact with existing customers, primarily through phone and email, to increase sales of our products and/or services. You will focus on proactive selling techniques to add business or expand current customer accounts.

Key Responsibilities:
  • Customer Interaction: Interact with customers by phone or in person to provide information and ensure best service possible.
  • Order Processing: Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping.
  • Customer Complaint Resolution: Handle and resolve customer complaints, special orders, or returns in-store, via phone or mail.
  • Record Keeping: Keep records of customer interactions and transactions, record details of inquiries, complaints, comments, and actions taken.
  • Sales and Service: Identify additional product or service opportunities with existing or potential clients, and determine with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
  • Client Relationship Building: Maintain regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
  • Team Collaboration: Participate in weekly sales meetings and remain current on industry trends, market activity, and competitor products.
Qualifications:
  • Education: High School Degree or Equivalent required; Associate Degree preferred.
  • Experience: 0-2 years of relevant experience; 1 year of sales experience preferred.
  • Skills: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Communication: Strong written and verbal communication skills.
  • Problem-Solving: Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
  • Computer Skills: Basic computer skills.
  • Sales Principles: Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques.
  • Relationship Building: Ability to build and maintain long-term relationships with customers.

About Wesco International: Wesco International, Inc., including its subsidiaries and affiliates, is an Equal Opportunity and Affirmative Action Employer. We are committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality of our employees. Join our team and be a part of a welcoming work community who provides platforms for your success.

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Service Corporation International Full time

    At Service Corporation International, we celebrate lives and our associates. We are seeking a skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be the first point of contact for our clients and visitors. Your role will be to provide exceptional customer service, ensuring a comfortable and welcoming...

  • Customer Service Representative Associate

    4 weeks ago

    Honolulu, Hawaii, United States WESCO International Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Union Customer Service Representative to join our team at Wesco International. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with existing clients, and identifying new sales opportunities.Key...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Domino's Pizza LLC Full time

    Job Duties for Store Team MembersAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. Key responsibilities include:Operate all equipment to ensure seamless store operations.Stock ingredients from the delivery area to storage, work area, and walk-in cooler to maintain a well-stocked store.Prepare product to meet...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide excellent customer service,...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Operate all equipment, including ovens, fryers, and pizza...

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Avis Budget Group Full time

    Customer Service RepresentativeAt Avis Budget Group, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting our customers at our airport locations. This includes managing customer lines, directing customers to the right location, and answering any questions to improve...

  • Customer Service Associate

    4 weeks ago

    Honolulu, Hawaii, United States Wesco Full time

    At Wesco, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for responding to customer inquiries via phone, email, and in-person. Your goal will be to provide timely and effective solutions to customer issues, ensuring their needs are met and they feel valued. You'll...

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Na Ali'i Consulting & Sales, LLC. Full time

    Job SummaryNakupuna Consulting & Sales, LLC. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.Key...

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Domino's Pizza LLC Full time

    About the JobWe're on a mission to deliver exceptional customer experiences at Domino's Pizza LLC. As a Customer Service Representative, you'll be the face of our brand, interacting with customers to ensure their satisfaction and loyalty.Key ResponsibilitiesOperate equipment and maintain a clean and safe working environmentPrepare and serve food and...

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time

    Job Title: Customer Care RepresentativeAt Alert Alarm and National Fire Protection, we are seeking a highly skilled and customer-focused Customer Care Representative to join our team.Job Summary:The Customer Care Representative will serve as the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Central Pacific Bank Full time

    Customer Service RepresentativeCentral Pacific Bank is seeking a Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service and handling cash transactions with accuracy and efficiency.Key Responsibilities:Provide personalized customer service to meet the needs of...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States SP+ Full time

    About the RoleSP+ is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring a seamless parking experience for our customers and facilitating the expedient flow of traffic through the facility.Key ResponsibilitiesAssist customers in making payment to fully automated revenue...

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJoin Domino's Pizza as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their satisfaction with every interaction.Key Responsibilities:Respond...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Cigna Full time

    Customer Service RepresentativeAt Cigna, we're committed to delivering exceptional customer service to our patients. As a Customer Service Representative, you'll play a critical role in helping patients understand their pharmacy benefits and addressing their concerns with empathy and care.Key Responsibilities:Help patients navigate their pharmacy benefits...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States SCI Shared Resources LLC Full time

    Job SummaryWe are seeking a highly skilled and professional Customer Service Representative to join our team at SCI Shared Resources LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their families.Key Responsibilities Greet and welcome clients and visitors to our facility...

  • Customer Service Associate

    3 weeks ago

    Honolulu, Hawaii, United States Wesco Full time

    Customer Service Representative Role at WescoAs a Customer Service Representative at Wesco, you will be responsible for responding to customer inquiries via various channels to provide solutions or requested information. This includes resolving routine and complex problems, analyzing customer service needs, and referring to other departments as necessary....

  • Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States The Boyd Group Full time

    Customer Service RepresentativeGerber Collision & Glass is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer service, managing working relationships with customers and insurance companies, and providing administrative support.Key...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    Job SummaryHawai'i Pacific Health is a leading healthcare network in the Pacific Region, dedicated to providing high-quality, compassionate care to our patients. We are seeking a skilled Customer Care Representative to join our Contact Center team.About the RoleAs a Customer Care Representative, you will be the first point of contact for our patients and...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States U-Haul Full time

    Are you passionate about delivering exceptional customer experiences? U-Haul is seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing top-notch service to our customers and ensuring their needs are met. You will work closely with our team to resolve customer...

  • Customer Service Representative

    1 month ago

    Honolulu, Hawaii, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner. **Key...