Field Services Representative

1 week ago


Panama City Beach, Florida, United States Builders FirstSource Full time
Job Summary

We are seeking a highly skilled Field Services Representative to join our team at Builders FirstSource. As a Field Services Representative, you will be responsible for addressing construction service and product issues at customer sites to ensure that customer complaints regarding quality and reliability are resolved in the most efficient and cost-effective manner.

Key Responsibilities
  • Investigate and examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer.
  • Report back to the Customer Service team on findings and recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
  • Negotiate and approve third-party repair/adjustment and inspect completed work for quality adherence.
  • Plan and pace own work efficiency in order to meet daily, weekly, project, or team-related productivity goals.
  • Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers.
Requirements
  • High school diploma or General Education Degree (GED), or equivalent combination of education and experience.
  • Valid Driver's License.
  • Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations.



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