Administrative Operations Manager

3 weeks ago


Savage, Minnesota, United States Strategic Talent Partners Full time

Job Summary: We are seeking a highly organized and proactive Office Manager to oversee daily operations, staff management, and customer service functions at Strategic Talent Partners.

Key Responsibilities:

Daily Office Operations:

  • Manage phone calls, chats, emails, and internal communications to ensure smooth workflow and coordination.
  • Delegate tasks to customer service representatives, ensuring a balanced workload and prioritizing daily, weekly, and monthly tasks as needed.
  • Purchase office supplies and equipment, manage scheduling, and ensure timely correspondence.
  • Approve employee timecards for payroll and handle escalated customer issues when necessary.

Staff Management & Development:

  • Supervise and support a team of customer service representatives, monitoring daily productivity and ensuring high-quality customer service.
  • Promote staff development through coaching and one-on-one meetings, and performance improvement plans.
  • Lead quarterly and annual performance reviews, manage disciplinary actions, and uphold company policies such as attendance.
  • Conduct interviews for new hires.

Customer Service & Call Center Management:

  • Ensure the customer service team handles residential and commercial calls effectively, routing commercial calls to the appropriate team.
  • Step in to assist with customer calls as needed and ensure customer service representatives are fully trained and able to manage workloads.
  • Coach staff on best practices for handling customer inquiries, with a focus on maximizing efficiency and customer satisfaction.

Tracking Metrics & Reporting:

  • Monitor key performance indicators (KPIs) including sales, call volume, move-ins/move-outs, and productivity metrics.
  • Prepare performance and productivity reports for management, identifying areas for improvement and action plans.

Event & Conference Planning:

  • Assist with preparing for and attending conferences.
  • Organize and coordinate company events such as holiday parties and manager meetings.

Company Culture:

  • Foster a work environment that prioritizes employee well-being, growth, and positive team dynamics.

Qualifications:

  • Proven experience in office management, customer service, or call center management.
  • Strong organizational, multitasking, and communication skills.
  • Proficient in Microsoft Teams, Excel, and other Windows-based software.
  • Ability to implement new systems, analyze productivity metrics, and coach staff.

Work Environment:

  • Full-time position, Monday to Friday, with some flexibility required for events, conferences, and urgent issues.

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