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Senior Agency Support Specialist

2 months ago


Richmond, Virginia, United States Anthem Full time

Senior Agency Support Specialist

Location: Richmond, VA

Job Family: Sales

Position Overview:

The Senior Agency Support Specialist plays a crucial role in delivering exceptional customer service to brokers who promote our company's offerings through various communication channels.

Key Responsibilities:

  • Provide assistance to agents and brokers through phone and written correspondence.
  • Engage in special projects for brokers, group administrators, and other stakeholders, while generating tailored reports to fulfill client requirements.
  • Support management during broker and client meetings.
  • Address inquiries related to commissions, regulations, product details, and policies for Individual, Small Group, Dental, and Life insurance.
  • Maintain performance metrics by managing a set number of calls and correspondence daily.
  • Coordinate mailings and fulfillment requests efficiently.
  • Participate in broker roadshows as needed.
  • Generate reports for brokers to facilitate their operations.
  • Execute basic Enrollment and Billing maintenance tasks.

Qualifications:

Minimum Requirements:

A high school diploma or GED equivalent, along with a minimum of 5 years of relevant customer service experience, or a combination of education and experience that provides an equivalent background.

Preferred Skills and Experience:

  • Prior experience in the health insurance sector is advantageous.
  • Knowledge of Medicare is highly preferred.
  • Possession of a State of VA License (to be obtained within 30 days of hire, employer-sponsored).
  • Proficiency in Excel, Word, and PowerPoint is essential.
  • Advanced understanding of benefits, claims processing, or membership is preferred.
  • Bilingual candidates are encouraged to apply.

At Anthem, we offer a competitive range of total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs, alongside comprehensive medical, dental, and vision benefits, 401(k) with matching, stock purchase plans, life insurance, wellness initiatives, and financial education resources.

We prioritize the health of our associates and communities. All new hires are required to be vaccinated against COVID-19, with accommodations available for valid religious or medical reasons, in accordance with applicable laws.

Anthem, Inc. is recognized as a Fortune 100 Best Companies to Work For and has received accolades for diversity and admiration in the health insurance industry. We are an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without discrimination.