Guest Services Coordinator

2 weeks ago


St Louis, Missouri, United States Marriott International Inc Full time
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Position Type Non-Management

POSITION SUMMARY

Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, ensuring resolution of any late or disputed charges. Respond to, document, and manage all guest inquiries, messages, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Communicate parking protocols to guests and coordinate with bell staff or valet as necessary. Provide guests with directions and information about the property and local attractions. Generate daily reports detailing arrivals and departures, identify special requests, and verify report accuracy. Complete required cashier and closing reports in the system. Process personal checks and traveler's checks for guests. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting guidelines.

Adhere to all company safety and security policies and procedures; report incidents, injuries, and unsafe conditions to management. Follow all organizational policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; safeguard company assets. Greet and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; express gratitude to guests sincerely. Communicate with others using clear and professional language; answer phones with appropriate etiquette. Build and maintain positive working relationships with colleagues. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: None required.

License or Certification: None necessary.

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

At over 100 award-winning properties globally, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience remains with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone thrives when empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service worldwide and take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us daily to improve continuously. It is this foundation and our belief that our culture drives success that has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you is that we offer the opportunity to take pride in your work and in your colleagues.



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