Guest Services Attendant
2 weeks ago
As a Guest Services Attendant, you will play a vital role in ensuring a welcoming atmosphere for all visitors. Your primary responsibilities will include greeting guests, assisting with their luggage, and providing information about hotel amenities and local attractions.
Key Responsibilities
- Welcome and escort guests to their accommodations.
- Open doors and assist guests as they enter and exit the property.
- Inform guests about hotel services, amenities, and operational hours.
- Transport luggage to and from guest rooms and designated areas.
- Assist with luggage storage and retrieval as needed.
- Provide directions and arrange transportation for guests.
- Communicate parking procedures clearly to guests.
Work Environment
Maintain a professional appearance and adhere to company policies. Ensure safety by reporting any accidents or unsafe conditions to management. Be aware of individuals on the premises and maintain confidentiality of sensitive information.
Guest Interaction
Engage with guests using clear and professional language. Anticipate and address service needs, ensuring all guests feel valued and appreciated. Develop positive relationships with guests and team members alike.
Physical Requirements
Ability to stand, walk, or sit for extended periods. Capable of lifting and carrying objects weighing up to 50 pounds independently, and heavier items with assistance. Navigate various surfaces and perform tasks that require bending, twisting, and reaching.
Qualifications
- High school diploma or equivalent preferred.
- No prior experience required.
- No supervisory experience necessary.
- Certification or license not required.
At Marriott International, we value diversity and are committed to creating an inclusive environment for all associates. Join us in delivering exceptional hospitality and creating memorable experiences for our guests.
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