Travel Product Implementation Manager

3 weeks ago


La Jolla, California, United States Virtual Full time
Job Summary

The Travel Product Implementation Specialist is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes.

  • Planning
    • Coordinate the product roadmap per management priorities;
    • Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict
  • Execution (Build, Test, Release)
    • Direct the day-to-day product implementation activities
    • Animate the daily product administration stand-up
    • Animate the daily scrum
    • Ensure clear understanding and alignment of tasks/priorities across the entire product team
  • Maintenance
    • Coordinate regular maintenance of products as needed
    • Ensure timely troubleshooting of reported bugs in production
    • Ensure accurate root-cause-analysis of all bugs with a focus on trends and the required actions to avoid repeat errors and a long-term focus on continuous improvement
    • Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.
  • Performance Management
    • Ensure Jira tickets are kept in good order with data to serve analytical reporting
    • Creation of KPI reporting for use in steering the team
    • Creation of management dashboards relative to product pipeline, throughput and team performance
  • Continuous Improvement
    • Maintain a constant feedback loop on the product implementation process, logging all key insights
    • Conduct monthly and quarterly lessons learned
    • Identify initiatives for continuous improvement and drive them to completion



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