Technical Account Manager, US

5 days ago

Florida, United States Ziff Davis Full time
Job Description

We are seeking a highly skilled and experienced Technical Account Manager to join our team in the US. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our highest valued customers, providing exceptional support and guidance to ensure their success with our products and services.

Key Responsibilities:
  • Act as the primary point of contact for our highest valued customers, providing technical support and guidance to ensure their success with our products and services.
  • Develop and grow relationships across customer organizations, identifying and addressing their technical and business needs.
  • Educate and train customers on the optimal use of our product suite, ensuring they achieve maximum value from our solutions.
  • Resolve customer-facing technical and business issues, escalating as necessary to ensure timely resolution.
  • Partner with internal teams, including sales and product development, to ensure customer needs are met and opportunities for growth are identified.
  • Champion customer requirements within our organization, ensuring their voice is heard and their needs are met.
  • Participate in customer meetings, both on-site and remotely, to provide technical guidance and support.
  • Stay up-to-date with the latest technologies and trends, applying this knowledge to drive customer success and growth.
Requirements:
  • 5-10 years of experience in enterprise-level technology-related support or account management.
  • Exceptional customer focus and bias for action.
  • Experience supporting nascent products/services into new markets is highly desirable.
  • Adept at establishing and developing relationships across customer organizations.
  • Strong technical problem-solving skills, with a demonstrated ability to adapt to new technologies and learn quickly.
  • Experience with data analytics, including applications like Tableau, SQL, and advanced Excel functions.
  • Experience visualizing big data to demonstrate value and quality to customers.
  • Familiarity with internet, cellular, and broadband technology and infrastructure.
  • At least some experience with RAN/RF.
  • Self-motivated with a track record of appropriate urgency and follow-through.
  • Strong verbal and written communication skills, with the ability to effectively communicate across all levels of the organization.
  • Knowledge and expertise with our product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings.
  • Ability to travel regularly to meet and connect with existing clients, and to attend corporate and team functions.
  • Strategic thinker with the ability to see/understand the big picture.
  • Global business experience a plus, with a special focus on supporting the needs of an international customer base.
  • Technical Program or Project Management experience a plus.
  • ./. degree or equivalent, Master's degree or international business education a plus.
  • Background check required.
Benefits:
  • 401(k) matching.
  • Unlimited PTO.
  • Employee Stock Purchase Plan options.
  • Health/dental/vision insurance coverage.
  • Wellness benefits (Calm app, gym reimbursement, ERG groups, etc).
  • Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more).
  • Maven Fertility options.
  • Pregnancy support.
  • Pet insurance.
  • Enhanced parental leave.
  • Disability coverage.

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