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Technical Support Director

2 months ago

Florida, United States Ranger Technical Resources Full time
Director Technical Support

Ranger Technical Resources is seeking a highly skilled and experienced Director of Technical Support to lead our technical support team. As a key member of our organization, you will be responsible for overseeing the technical support function, ensuring customer satisfaction, and driving operational efficiency.

Key Responsibilities:

  • Develop and implement technical support strategies to meet business objectives.
  • Manage and train a team of technical support professionals to provide exceptional customer service.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Design and implement processes to improve technical support efficiency and effectiveness.
  • Develop and maintain technical operation manuals, parts lists, and repair guides.
  • Provide end-user training on system functions via internet and classroom.
  • Assist in developing a business plan to enhance technical support best practices and meet market and company needs.

Requirements:

  • Bachelor's degree in computer science or related field.
  • Experience in technical support, customer service, or help desk required.
  • Knowledge of Point-of-Sale Systems.
  • Management experience.

Preferred Skills:

  • Technical support.
  • Customer Service.
  • Point of Sale systems.
  • Wiring diagrams.
  • Microsoft office.
  • Internet explorer.
  • Business analysis.
  • Business strategies.
  • Leadership.
  • Judgement and decision making.
  • Verbal and written communication skills.