Sales and Service Representative

2 days ago


Anoka, Minnesota, United States Northern Bank Full time
About the Role

Northern Bank is seeking a highly skilled Sales and Service Representative to join our team. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences, handling sales and service inquiries, and providing solutions-based selling approaches to meet customer needs.

Key Responsibilities
  • Provide exceptional customer service, addressing inquiries, understanding customer needs, and resolving problems in a timely and professional manner.
  • Process customer transactions efficiently, accurately, and in a friendly manner, ensuring a seamless customer experience.
  • Balance cash drawers daily, accurately and efficiently.
  • Perform day-to-day branch operations, including ATM balancing, clearing cash items, adding or removing holds, and balancing the vault and bag coin under dual control.
  • Utilize needs-based sales/service techniques to elicit customer needs and match those needs to the Bank's available products and services.
  • Consistently meet or exceed sales goals, providing assistance to other branch employees and assisting in training new employees.
  • Follow the Bank's policies and regulatory requirements.
Requirements
  • Excellent communication, sales, and customer service skills.
  • Basic math skills and the ability to multitask.
  • Strong computer skills, including Word and Excel.
  • 1-year experience as a Teller or sales and service-based position preferred.
  • High School Degree. Associate degree or higher preferred.
About Northern Bank

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers to provide the financial support they need to realize their personal and business goals.



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