Healthcare Customer Service Representative

5 days ago


Fort Lauderdale, Florida, United States Everise Full time
Transform Customer Experiences with Everise

At Everise, we're dedicated to elevating customer experiences for people worldwide. As a member of our global experience company, you'll be part of a team that prioritizes people-first, celebrates diversity, and incubates innovation. Our commitment to purpose and people has earned us a 4.6/5 rating on Glassdoor and numerous Best Place to Work awards.

Key Responsibilities:
  • Deliver exceptional customer service with empathy and patience while navigating members through insurance and medical needs.
  • Handle high volumes of incoming calls professionally.
  • Utilize and navigate multiple systems simultaneously.
  • Meet attendance requirements and be dependable.
  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.
  • Meet or exceed company and client performance metrics.
  • Evaluate opportunities to drive process improvements that positively impact clients and their customers.
  • Handle de-escalation calls.
  • Embrace changes within the current business environment.
Requirements:
  • High school diploma or GED.
  • Ability to pass a background check and drug screen.
  • Demonstrated passion for excellence in treating and caring for customers, especially senior citizens.
  • Strong decision-making and analytical abilities.
  • Ability to identify customer needs and articulate products and services.
  • Schedule flexibility, including weekends, evenings, possible holidays, and occasional overtime.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Meet all attendance and dependability requirements.
  • Be a team player.
Equipment Requirements:
  • Plantronics 3320 Blackwire headset or equivalent.


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