Customer Experience Representative

4 weeks ago

Sarasota, Florida, United States SP Plus Corporation Full time

At SP+ Corporation, we're driven by Our Promise, 'Making Every Moment Matter for a World on the Go.' Our team understands that time is scarce, so we're intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients, and customers invest in us must always matter.

Come join us at SP+ Corporation, a company driven by its three core values: Ingenuity, Diversity, and Integrity. As a Customer Experience Representative in Sarasota, FL, you'll create an efficient, stress-free, and enjoyable experience for each customer. This includes receiving payment from customers for parking services and facilitating the flow of traffic through the facility by performing the following duties:

What we offer

  • Fantastic opportunities for career growth.
  • A knowledgeable, high-achieving, experienced team.
  • Learning opportunities through our internal training program, SP+ University.
  • PayActiv - On-demand pay for the money you have already earned.
  • A diverse company that cares about inclusion, innovation, the environment, and more: visit our website to learn more.
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.

For qualifying positions

  • 401(k) Match Program*.
  • Health Insurance, Vision, and Dental*.
  • Short-Term and Long-term Disability*.
  • Life Insurance*.

Benefits package may vary depending on the location.

Responsibilities

What you'll do

  • Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise of making every moment matter.
  • Responsible for being at work every scheduled day, on time and in uniform, and ready to assist customers.
  • Counts 'bank' of revenue at beginning of shift to ensure starting total is correct.
  • Collects cash and/or validations and maintains security of cash.
  • Makes change and issues receipts or tickets to customer for each transaction.
  • Computes or re-computes bill from ticket showing amount due per customer.
  • Operates cash register after time calculation (manually or by machine), calculates cost or transaction and displays cost of customer transaction on cash register.
  • Quotes prices for parking services for which money is received upon customer receipt.
  • Gives directions to city locations and assists customers, ensuring they get where they are going easily and efficiently.
  • Completes lost ticket forms when original tickets cannot be located.
  • Resolves customer complaints quickly and efficiently, asking a supervisor for assistance when needed.
  • Answers telephone in a prompt and courteous manner.
  • Maintains cleanliness of booth and picks up trash in the surrounding area.
  • Conducts timely checks to see if a proper inventory of necessary work aids and supplies are located in booth.
  • Verifies log of shift transactions against bank of 'revenue' on hand.
  • Compiles 'bank' of collected revenue during the day once a predetermined amount of money has been collected.
  • Record amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions.
  • Any other duties that may be assigned by the supervisor.

Qualifications

What you need

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Less than high school education or up to one month related experience or training or equivalent combination of education and experience.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk and sit. Specific vision abilities required by this job include close vision.

Estimated Salary: $40,000 - $60,000 per year, depending on location and experience.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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