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Disaster Relief Call Center Representative

2 months ago

Portage, Indiana, United States MCI Careers Full time
Job Overview

MCI Careers is seeking highly motivated and customer-focused individuals to join our team as Disaster Relief Call Center Representatives. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by natural disasters.

Key Responsibilities
  • Assist customers with service inquiries and resolve issues in a timely and professional manner
  • Learn and apply the latest customer service techniques and account management systems to improve the customer experience
  • Utilize our service techniques and systems to escalate customer dissatisfaction to proper channels
  • Work collaboratively with the team to achieve exceptional customer satisfaction and quality service delivery
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
What We Offer

MCI Careers offers a competitive compensation package, including standard starting compensation commensurate with experience. We also provide world-class training and opportunities for professional growth and development.

Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening
Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI Careers to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer

MCI Careers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all employees feel valued and respected.