Commercial Lines Operations Manager
3 weeks ago
Job Summary:
The Commercial Lines Operations Manager plays a vital role in ensuring a positive experience for customers by coaching and managing other employees. This position is responsible for overseeing staff training and team building exercises within the Commercial Lines Department.
The ideal candidate will possess a strong technical proficiency in Commercial Lines coverage, with a thorough understanding of industry forms, policies, and the insurance marketplace.
Key Responsibilities:
- Actively seek to resolve customer concerns while adhering to company policy and standards.
- Ensure company goals and objectives are being met by each employee and provide constructive feedback.
- Address customer concerns about policies, services rendered, or employee interactions.
- Train new employees on company standards and procedures.
- Stay abreast of current market conditions and meet client needs.
- Manage time and attendance for direct reports.
- Monitor expiration, A/R, and other quality assurance control for direct reports.
Requirements:
- Bachelor's degree in Management or a relevant field.
- 3-5 years' experience in a supervisory role.
- 3-5 years' experience in insurance.
Benefits:
Foundation Risk Partners offers a comprehensive range of health-related benefit options, including medical, vision, and dental. We also offer a 401(k) with company match, company-paid life insurance, STD, LTD, and a generous PTO policy.
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