Customer Experience Associate
2 weeks ago
About Conduent Business Services
We are a leading provider of business process services, delivering mission-critical solutions to Fortune 100 companies and governments. Our dedicated associates work together to create exceptional outcomes for our clients and the millions of people who count on them.
Job Description
We are seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for taking inbound and outbound calls to clients, third parties, and healthcare providers regarding Medicare claims. You will work closely with our team to provide exceptional customer service and resolve issues in a timely and professional manner.
Responsibilities
• Take inbound and outbound calls to clients, third parties, and healthcare providers regarding Medicare claims
• Provide exceptional customer service and resolve issues in a timely and professional manner
• Work closely with our team to ensure seamless communication and collaboration
• Meet or exceed performance metrics and quality standards
Requirements
• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
What We Offer
• Competitive hourly rate
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
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