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Retail Customer Experience Coordinator

2 months ago

Helena, Montana, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience and leading by example in providing outstanding service to our customers.

Key Responsibilities
  • Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Promote a culture of honesty and integrity, and maintain confidentiality.
  • Take an active role in training and mentoring Associates on front-end principles, and train and coach Associates on personalizing the customer experience while promoting loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure Associates execute tasks and activities according to store plan, and prioritize as needed.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
  • Provide and accept recognition and constructive feedback, and partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, and promote credit and loyalty programs.
  • Support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we are committed to creating a diverse and inclusive work environment that values and respects our Associates. We are an equal opportunity employer and welcome applications from all qualified candidates.