Senior Commercial Lines Team Lead

5 days ago


Monterey Park, California, United States GPAC Full time

Job Overview

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The Senior Commercial Lines Team Lead is a key position within our insurance agency, responsible for overseeing and managing a team of Customer Service Representatives (CSRs). This individual will play a crucial role in ensuring the delivery of exceptional customer service, while also driving business growth and process improvement.

About GPAC

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GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. Our team of experts has a deep understanding of the insurance industry and is dedicated to helping companies like yours find the best talent for their needs.

Job Responsibilities

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The Senior Commercial Lines Team Lead will be responsible for:

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  • Overseeing and Managing CSR Team">
  • Capturing CSRs' performance, identifying development needs, and implementing strategies to improve overall team performance.">
  • Evaluating and analyzing procedures, identifying areas for streamlining, and implementing improvements to increase efficiency and productivity.">
  • Train and oversee outsourced positions within the department, ensuring seamless integration with existing teams.">
  • Delegate workload effectively when team members are out of office, ensuring minimal disruption to business operations.">
  • Addressing escalated customer service issues, resolving disputes, and maintaining strong relationships with clients.">

Requirements and Qualifications

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To be successful in this role, candidates must possess:

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  • A minimum of 5 years of experience as a Commercial Lines Account Manager.">
  • A minimum of 2 years of experience in a management-level position.">
  • Experience with various commercial lines policies, including ability to multitask, delegate, and demonstrate execution.">
  • Strong organizational and planning skills, with ability to implement efficiencies and problem-solve.">
  • Robust Excel skills and good written communication skills.">
  • PREFERRED: CIC, CRM, or CISR certification; experience with Applied EPIC; Spanish-speaking proficiency; and a Bachelor's Degree.">

Compensation Package

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The estimated annual salary range for this position is $120,000-$150,000, depending on experience and qualifications.

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Benefits and Culture

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As a valued member of our team, you can expect:

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  • A competitive compensation package, including salary, bonus structure, and comprehensive benefits.">
  • Opportunities for professional growth and development through training and mentorship programs.">
  • A dynamic and supportive work environment that fosters collaboration, innovation, and teamwork.">
  • Recognition and rewards for outstanding performance and contributions to the company's success.">

Jennifer Thompson

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Senior Director, GPAC

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Growing People and Companies

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Equal Employment Opportunity

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GPAC is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other protected characteristic.



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