Healthcare Support Manager

6 days ago


Shelton, Connecticut, United States SAI Systems International, Inc. Full time

Job Title: Client Support Team Lead

Job Summary:

This individual will lead our client support team at SAI Systems International, Inc. to provide exceptional support to healthcare providers and administrators using our software. The ideal candidate will have a strong background in software support (SAAS and helpdesk), an understanding of the healthcare industry, and excellent leadership skills.

Key Responsibilities:

  • Lead and manage a team of client support specialists to provide top-notch support to healthcare providers and administrators using our software.
  • Develop and implement client service protocols to ensure effective problem resolution and customer satisfaction.
  • Train team members on healthcare-specific regulations and compliance requirements relevant to our software products.
  • Collaborate with the development team to relay client feedback and help tailor solutions to meet healthcare industry needs.
  • Monitor performance metrics and conduct regular reviews to improve service quality.
  • Manage client escalations and ensure all support inquiries are resolved in a timely and professional manner.
  • Foster a culture of continuous improvement by implementing feedback loops with clients and adapting support strategies accordingly.
  • Ensure compliance with HIPAA and other healthcare industry standards in all client interactions.

Requirements:

  • Bachelor's degree in Information Technology, Healthcare Administration, or related field.
  • Minimum of 5 years' experience in client support or customer service, with at least 2 years in a managerial role.
  • Strong understanding of software support systems and troubleshooting techniques.
  • Prior experience in the healthcare industry, with a good grasp of healthcare workflows and compliance regulations.
  • Excellent communication and interpersonal skills.
  • Proven ability to lead and motivate a team.
  • Strong problem-solving skills and attention to detail.
  • Experience with CRM software and support ticketing systems.
  • EHR and Clinical Implementation experience is preferred.

Work Environment:

  • This position operates in a professional office environment.

Organizational Relationships:

  • Develop and maintain positive internal and external organizational relationships that would contribute to the success and growth of the company.


  • Shelton, Connecticut, United States Squaxin Island Tribe Full time

    Job OverviewDepartment: Health & Human ServicesReports to: Operations ManagerFLSA Status: Non ExemptPosition Summary:The Healthcare Referral Specialist is responsible for overseeing all medical and behavioral health referrals. This role involves collaborating with referring providers to facilitate referrals to other healthcare professionals and insurance...


  • Shelton, Connecticut, United States Actalent Full time

    Job Title: Healthcare Services CoordinatorJob OverviewThe Healthcare Services Coordinator plays a vital role in managing communication across multiple facilities. This position is tasked with efficiently directing incoming calls, organizing appointments, and relaying detailed messages to various departments. Additionally, the coordinator will engage with...


  • Shelton, Connecticut, United States Actalent Full time

    Job Title: Patient Care Coordinator Job Overview The Patient Care Coordinator plays a vital role in managing communication across multiple offices. This position involves efficiently directing incoming calls, organizing appointment schedules, and relaying detailed messages to various departments. The coordinator will also liaise with healthcare...


  • Shelton, Connecticut, United States Actalent Full time

    Job Title: Patient Care Coordinator Job Overview The Patient Care Coordinator plays a vital role in managing communication across multiple offices. This position involves efficiently directing incoming calls, scheduling patient appointments, and delivering detailed messages to various departments. The coordinator will also liaise with healthcare...


  • Shelton, Connecticut, United States Actalent Full time

    Job Title: Patient Care Coordinator Job Overview The Patient Care Coordinator plays a vital role in managing communication across multiple offices. This position involves efficiently directing incoming calls, scheduling patient appointments, and relaying detailed messages to various departments. The coordinator will also engage with healthcare professionals,...


  • Shelton, Connecticut, United States Orthopaedic Specialty Group Full time

    Position Overview:The Physical Therapy Technician plays a crucial role in assisting the rehabilitation team under the guidance of licensed professionals, ensuring adherence to the State Practice Act. This position is vital for the smooth operation of therapy services.Key Responsibilities:Manage scheduling and documentation of ancillary services while...


  • Shelton, Connecticut, United States Orthopaedic Specialty Group Full time

    Position Overview:The Physical Therapy Technician plays a vital role in assisting licensed professionals in the execution of rehabilitation protocols. Working under the direct oversight of a Physical Therapist, Occupational Therapist, or Physical Therapy Assistant, this position adheres to the regulations set forth by the State Practice Act.Key...


  • Shelton, Connecticut, United States Apex Systems Full time

    Job Description:Position: Desktop Support Technician (Mac/Windows)Location: Onsite SupportContract Duration: 12 MonthsWork Schedule: Monday to Thursday, 8:30 AM - 5:00 PM (1-hour lunch break) - 32 hours per weekCompensation: $25 - $33 per hourOverview: We are seeking a dedicated individual with experience in onsite desktop support, who possesses a...

  • IT Support Specialist

    2 weeks ago


    Shelton, Connecticut, United States Apex Systems Full time

    Job Title: Desktop Support Technician (Mac/Windows)Location: OnsiteContract Duration: 12M ContractShift: Mon-Thurs 8:30am-5:00pm (1 hr lunch) - 32 hrs per weekCompensation: $25-33/hrPosition Overview: We are seeking a professional with extensive onsite desktop support experience, particularly someone who can maintain a professional demeanor while interacting...


  • Shelton, Connecticut, United States Apex Systems Full time

    Apex Systems, a leading IT Services provider, is seeking a IT Support Technician to join our team supporting a Personal Care Brands Company. Position Overview:We are in search of a professional with hands-on experience in desktop support, particularly in a corporate environment. This role will involve direct interaction with executive-level personnel, making...


  • Shelton, Connecticut, United States Apex Systems Full time

    Job Title: Desktop Support Technician (Mac/Windows)Location: OnsiteContract Duration: 12M ContractShift: Mon-Thurs 8:30am-5:00pm (1 hr lunch) - 32 hrs per weekCompensation: $25-33/hrPosition Overview: We are seeking a dedicated individual with experience in onsite desktop support, who possesses a professional demeanor, as this role involves interaction with...

  • IT Support Specialist

    2 weeks ago


    Shelton, Connecticut, United States TEKsystems Full time

    Contract Schedule: Monday to Thursday (32 hours per week)TEKsystems is seeking a dedicated Desktop Support Technician to enhance our client's IT support capabilities. This role presents a valuable opportunity to refine and utilize your analytical expertise while contributing to the improvement of the IT Service Management (ITSM) support framework.Key...

  • IT Support Specialist

    2 weeks ago


    Shelton, Connecticut, United States TEKsystems Full time

    Contract Schedule: Monday to Thursday (32 hours per week)TEKsystems is seeking a skilled Desktop Support Technician to enhance our client’s IT support capabilities. This role presents a unique opportunity to further develop your analytical expertise while contributing to the improvement of the IT Service Management (ITSM) support framework. The technician...

  • IT Support Specialist

    2 weeks ago


    Shelton, Connecticut, United States TEKsystems Full time

    Contract Schedule: Monday to Thursday (32 hours per week)TEKsystems is seeking a skilled Desktop Support Technician to enhance our client’s support team. This role presents a fantastic opportunity to further develop your analytical capabilities while contributing to the improvement of the IT service management framework. The technician will be tasked with...


  • Shelton, Connecticut, United States ProCare Therapy Full time

    Position Overview: Part-Time Educational Support SpecialistProCare Therapy is in search of a dedicated educational support specialist to join our esteemed network of school districts. This role is ideal for individuals with at least 1+ years of experience in educational assistance or special education. Our mission at ProCare Therapy is to empower those who...


  • Shelton, Connecticut, United States Hubbell Full time

    Job OverviewAs a pivotal leader in our customer service department, you will guide Customer Service Representatives (CSRs) at Levels 1 and 2 to ensure exceptional service delivery. Your focus will be on maintaining high standards of timeliness, accuracy, and adherence to our core service values. Collaborating closely with the customer service supervisor, you...


  • Shelton, Connecticut, United States Lanxess Ag Full time

    Customer Service RepresentativeAbout Us:LANXESS is a prominent specialty chemicals enterprise with significant global reach and a workforce of approximately 14,200 employees across 33 countries. Our core operations involve the innovation, production, and marketing of chemical intermediates, additives, specialty chemicals, and plastics.Recognized in leading...


  • Shelton, Connecticut, United States Orthopaedic Specialty Group Full time

    Position Overview:Under the direct guidance of a licensed Physical Therapist, Occupational Therapist, or Physical Therapy Assistant, and in accordance with the State Practice Act, the Rehabilitation Support Specialist will assist in implementing the department's rehabilitation protocols.Key Responsibilities:Manage and document ancillary services while...


  • Shelton, Connecticut, United States William Raveis Real Estate Full time

    Job OverviewWilliam Raveis Real Estate, Mortgage & Insurance (WRRE) stands as the premier family-owned real estate firm in the Northeast and Florida. Established by CEO William Raveis 50 years ago, this luxury brokerage has evolved into a formidable entity with over 4,400 skilled sales associates across 140 locations. WRRE uniquely offers a comprehensive...


  • Shelton, Connecticut, United States Orthopaedic Specialty Group Full time

    Job OverviewPosition Summary:Under the guidance of a licensed Physical Therapist, Occupational Therapist, or Physical Therapy Assistant, and in compliance with the State Practice Act, the Physical Therapy Technician will assist in implementing the rehabilitation protocols of the department.Key Responsibilities:Coordinate and document ancillary services while...