Technical Support Specialist

14 hours ago

Bloomfield, Connecticut, United States Duncaster Inc Full time
Job Title: Technical Support Specialist

Duncaster Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our residents, including training, troubleshooting, and assistance with cell phones, televisions, tablets, computers, and other smart devices.

Key Responsibilities:
  • Provide technical support to residents, including training and troubleshooting of various devices and systems.
  • Assist residents with the use of personal devices, including computers, tablets, smartphones, and entertainment systems.
  • Set up, configure, and maintain AV equipment for community events, presentations, and meetings.
  • Provide support during live events, ensuring smooth operation of microphones, projectors, sound systems, and other AV equipment.
  • Assist residents with video conferencing setups, including platforms such as Zoom or Skype.
  • Offer one-on-one and group training sessions to residents on how to use various technologies, including email, video calls, online services, and AV systems.
  • Develop easy-to-understand instructional materials and user guides tailored to the needs of residents.
  • Provide patient, friendly, and clear explanations to residents, ensuring they feel comfortable with the technology.
  • Log all support interactions, maintaining accurate and detailed records of issues and resolutions.
  • Track unresolved issues and follow up to ensure timely solutions.
  • Report recurring issues to the Director of Resident Services/IT Manager and suggest improvements to prevent future occurrences.
  • Participate in regular IT and resident services meetings to discuss ongoing issues, updates, and community needs.
  • Collaborate with IT Manager in monitoring and enforcing resident-related IT security protocols, particularly in shared or public-access devices.
  • Report any security breaches or vulnerabilities to the IT Manager immediately.
Requirements:
  • High school diploma or equivalent plus 2 years of relevant work experience or an Associate's degree in a related field is required.
  • Must be able to speak, read, and write the English language in an understandable manner.
  • Must have an advanced working knowledge with Microsoft, Apple, and Android operating systems.
  • Must have strong working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint & Teams).
  • An excellent knowledge of wired and wireless networking protocols and technologies.
  • Must have strong organizational and troubleshooting skills.
  • Strong knowledge and previous experience working with audio-visual equipment including microphones, amplifiers, cameras, projectors, and smart displays is required.
  • A basic knowledge of streaming and recording from online video platforms.
  • Ability to effectively communicate with and assist non-technical individuals.
  • Ability to work independently and efficiently while managing calls and scheduling appointments.
  • Must have a patient and pleasant demeanor as well as exceptional customer service skills.
Working Conditions:
  • Ability to focus on task needs and perform intellectual executive functions as related to the functions of the business operation.
  • Ability to execute intellectual tasks and duties under conditions of high demand and distraction.
  • Ability to complete the essential functions of the position with or with adaptive personal devices (e.g., hearing aid, corrective lenses).
  • Ability to operate equipment and technology required for the position.
  • Must be able to communicate effectively.
  • Able to assist with the evacuation of residents under emergency status to the best of their physical ability.
  • Able to function independently with integrity and work effectively with residents, personnel, and support agencies.
  • Able to move intermittently throughout the workday.
  • Able to occasionally push and/or pull a force of up to 7 pounds as relates to an equipment cart.
  • Able to reach overhead, bend, and occasionally carry or lift up to 25 pounds.
Benefits:
  • 401(k) with match and profit sharing.
  • Medical, dental, and vision insurance available the 1st of the month after hire.
  • Flexible spending accounts.
  • Short-term and long-term disability.
  • Employee assistance program.
  • Paid time off.
  • Tuition reimbursement.
  • 10% tuition discount on all degree and certificate programs at Charter Oak.
  • Free Access to our Aquatic & Fitness Center & to our beautiful walking trails throughout our campus.
  • Discount employee lunches.
  • Duncaster Spotlight Employee Recognition Program.
  • Referral bonuses.
  • Free parking.
  • Shoes for Crews - discounted safety shoes for all staff.
  • Yearly performance increases plus additional bonus opportunities.
  • Employee Appreciation Events held throughout the year by our own "Funcaster" Committee.

  • Technical Support Specialist

    2 weeks ago

    Bloomfield, Connecticut, United States Randstad Full time

    Technical Support AnalystRandstad Digital is seeking a highly motivated Technical Support Analyst to join their dynamic and growing team. As a key member of the Enterprise Operations Command Center (EOCC), you will play a critical role in elevating availability and achieving higher reliability of our IT infrastructure.Key Responsibilities:Deliver...

  • Technical Support Specialist

    2 weeks ago

    Bloomfield, Connecticut, United States Randstad Full time

    Technical Support AnalystRandstad Digital is seeking a highly motivated Technical Support Analyst to join their dynamic and growing team. As a key member of the Enterprise Operations Command Center (EOCC), you will play a critical role in elevating patient and client outcomes by driving down resolution times and achieving higher reliability of our IT...

  • Technical Support Specialist

    3 weeks ago

    Bloomfield, Connecticut, United States Duncaster Inc Full time

    Job Title: Technical Support SpecialistAt Duncaster Inc, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our residents, including training, troubleshooting, and assistance with cell phones, televisions, tablets, computers, and other...

  • IT Support Specialist

    4 weeks ago

    Bloomfield, Connecticut, United States Creative Financial Staffing Full time

    Support Specialist Role OverviewWe are seeking a Support Specialist to join our team at Creative Financial Staffing. As a Support Specialist, you will provide technical support to residents, primarily resolving Wi-Fi and computer issues. You will handle a moderate volume of support tickets, including resetting computers and troubleshooting minor connectivity...

  • Technical Support Associate Analyst

    3 weeks ago

    Bloomfield, Connecticut, United States ASK Consulting Full time

    Job Title: Technical Support Associate AnalystWe are seeking a highly skilled Technical Support Associate Analyst to join our team at ASK Consulting. As a Technical Support Associate Analyst, you will be responsible for providing technical support to our colleagues and ensuring that they have the necessary tools and resources to perform their jobs...

  • Yard Support Specialist

    4 weeks ago

    Bloomfield, Connecticut, United States Ryder System Full time

    Job Title: Yard Support SpecialistWe are seeking a detail-oriented and reliable Yard Support Specialist to join our team at Ryder System. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our yard operations.Key Responsibilities:Complete yard checks according to schedule, including recording trailer numbers...

  • Yard Support Specialist

    3 weeks ago

    Bloomfield, Connecticut, United States Ryder System Full time

    Job Title: Yard Support SpecialistWe are seeking a detail-oriented and reliable Yard Support Specialist to join our team at Ryder System. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our yard operations.Key Responsibilities:Complete yard checks according to required schedule, including recording trailer...

  • IT Support Specialist

    3 weeks ago

    Bloomfield, Connecticut, United States HKH Holdings Full time

    Job SummaryThis is a vital role within HKH Holdings, providing essential support services for employees, supervisors, and executive level staff. The successful candidate will be responsible for implementing systems, procedures, and policies that ensure the efficient operation of the company's systems.Key ResponsibilitiesReview diagnostics and assess the...

  • Yard Support Specialist

    4 days ago

    Bloomfield, Connecticut, United States Ryder System Full time

    Job SummaryRyder is seeking a detail-oriented and reliable individual to join our team as a Yard Support Specialist. This role requires the ability to work in a fast-paced environment, handle multiple tasks, and provide excellent customer service.Key ResponsibilitiesComplete yard checks according to schedule, recording trailer numbers and current...

  • Yard Support Specialist

    4 weeks ago

    Bloomfield, Connecticut, United States Ryder System Full time

    Job SummaryRyder System is seeking a detail-oriented and reliable individual to join our team as a Yard Support Specialist. This role requires the ability to work in a fast-paced environment, handle multiple tasks, and maintain accurate records.Key ResponsibilitiesComplete yard checks according to schedule, including recording trailer numbers and current...

  • Production Support Specialist

    5 days ago

    Bloomfield, Connecticut, United States VLink Inc Full time

    Job Description:As a Production Support Analyst at VLink Inc, you will be responsible for monitoring and troubleshooting production issues for various systems and applications. You will collaborate with cross-functional teams to identify and resolve production issues, perform root cause analysis, and provide solutions to prevent future issues. You will also...

  • Aircraft Structures Specialist

    4 weeks ago

    Bloomfield, Connecticut, United States First Class Air Support LLC Full time

    Job SummaryWe are seeking a skilled Aircraft Structures Technician to join our team at First Class Air Support LLC. As a key member of our aviation maintenance team, you will be responsible for assessing, repairing, and refurbishing airframe components and assemblies.Key Responsibilities:Assess maintenance/repair requirements for airframe components and...

  • Production Support Specialist

    4 weeks ago

    Bloomfield, Connecticut, United States VLink Inc Full time

    Job Description:At VLink Inc, we are seeking a highly skilled Production Support Analyst to join our team. As a key member of our production support team, you will be responsible for monitoring and troubleshooting production issues for various systems and applications.Key Responsibilities:Collaborate with cross-functional teams to identify and resolve...

  • Aircraft Structures Technician

    3 days ago

    Bloomfield, Connecticut, United States First Class Air Support LLC Full time

    Job SummaryWe are seeking a skilled Aircraft Structures Technician to join our team at First Class Air Support LLC. As a key member of our aviation maintenance team, you will be responsible for assessing, repairing, and refurbishing airframe components and assemblies.Key ResponsibilitiesAssess maintenance/repair requirements for airframe components and...

  • Data Governance Specialist

    4 weeks ago

    Bloomfield, Connecticut, United States Expedite Technology Solutions LLC Full time

    Data Governance Specialist Position at Expedite Technology Solutions LLCWe are seeking a highly skilled Data Governance Specialist to join our team at Expedite Technology Solutions LLC. As a Data Governance Specialist, you will play a critical role in ensuring the accuracy, completeness, and consistency of our data assets.Key Responsibilities:Collaborate...

  • Machine Technician

    4 weeks ago

    Bloomfield, Connecticut, United States PEAK Technical Staffing USA Full time

    We are seeking a skilled Machine Technician to join our team at PEAK Technical Staffing USA. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients in the packaging and printing industries.Responsibilities:Provide technical support and maintenance services to clients, including...

  • VP of Engineering

    9 hours ago

    Bloomfield, Connecticut, United States LiquidPiston Full time

    h3Job Overview/h3pLiquidPiston, Inc. is a pioneering R&D company based in Bloomfield, CT, that specializes in developing cutting-edge, power-dense, fuel-efficient, low-vibration, and multi-fuel capable combustion engines./ppWe are seeking a highly skilled and experienced VP of Engineering to lead our engineering team in the next phase of growth and...

  • Machine Technician

    4 weeks ago

    Bloomfield, Connecticut, United States PEAK Technical Staffing USA Full time

    Job Title: Machine TechnicianWe are seeking a skilled Machine Technician to join our team at PEAK Technical Staffing USA. As a Machine Technician, you will be responsible for installing, maintaining, and repairing complex machinery and equipment.Key Responsibilities:Work closely with senior management to ensure effective business relationships and articulate...

  • Paint Specialist

    4 days ago

    Bloomfield, Connecticut, United States PEAK Technical Staffing USA Full time

    Job Title: Ink TechnicianLocation: Bloomfield, CTSchedule: Monday to Friday, 8 AM - 5 PMJob Overview:We are seeking a dedicated Ink Technician to join our team, where you will play a crucial role in managing ink mixing processes and supporting warehouse operations. In this position, you will primarily work with our automated ink mixing system, ensuring its...

  • Aircraft Structures Technician

    1 month ago

    Bloomfield, Connecticut, United States First Class Air Support Full time

    Aircraft Structures TechnicianWe are seeking a skilled Aircraft Structures Technician to join our team at First Class Air Support. As a key member of our aviation maintenance team, you will be responsible for assessing, repairing, and refurbishing airframe components and assemblies.Key Responsibilities:Assess maintenance/repair requirements for airframe...