Client Support Case Management Specialist

2 weeks ago

Largo, Florida, United States Lutheran Services Florida Full time
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a dedicated Client Support Case Management Specialist who is passionate about making a difference in the lives of individuals and families.

Purpose & Impact:

The Client Support Case Management Specialist plays a crucial role in assisting case management teams with their administrative responsibilities.

Key Responsibilities:
  • Collaborates with the case management team to promote and achieve performance objectives.
  • Employs various software tools to draft letters, memos, reports, and other essential documents.
  • Requests and tracks records and reports from different providers for clients in active cases, ensuring timely follow-up on outstanding requests.
  • Utilizes software for generating reports for tracking purposes, including scheduling appointments and coordinating transportation for Family Support Workers.
  • Engages with clients and caregivers via phone to gather information regarding the well-being of children.
  • Assists in completing Health Risk Assessments, Out of County Service packets, and ICPCs as necessary.
  • Helps resolve outstanding issues on the Placement Discrepancy report and maintains relevant tabs in the case management database.
  • Facilitates client service referrals, compiles necessary documents for packets, and assists with various administrative tasks.
  • Operates office equipment such as photocopiers, computers, and fax machines.
  • Organizes and files documents or uploads them into the case management database for easy retrieval.
  • Documents all case activities in the database promptly.
  • Submits service requests to the lead agency and ensures clients receive timely referrals to necessary services.
  • Conducts thorough searches for parents and family members when required, documenting all efforts made.
  • Effectively organizes, prioritizes, and completes all assigned tasks within established deadlines.
Additional Responsibilities:

All duties are performed in accordance with the following standards:
  • Courtesy: Treats clients, the public, and colleagues with respect and dignity, fostering a positive image.
  • Communication Skills: Keeps supervisors informed of activities, issues, and potential challenges, demonstrating effective communication in daily tasks.
  • Teamwork: Collaborates with team members to achieve departmental and organizational goals.
  • Safety: Adheres to established safety protocols and encourages others to do the same.
  • Training: Completes all required training and certifications in a timely manner.
  • Confidentiality: Maintains strict confidentiality regarding all sensitive information.
  • On-Call: Remains available and responsive to calls during scheduled hours and beyond.
  • Demonstrates cultural sensitivity towards the diverse needs of the service population.
  • Performs other related duties as assigned.
  • Completes annual training requirements as mandated.
Physical Requirements:
  • Must possess a high level of energy, adaptability to irregular hours, and flexibility as needed.
  • A valid driver's license and appropriate auto liability insurance are required.
Education/Experience:
  • A minimum of a high school diploma or GED is required.
  • Proficiency in Microsoft Excel, Outlook, and Word is essential.
  • At least one year of experience in case management or child welfare is preferred.
Other Qualifications:
  • Demonstrates cultural and socioeconomic sensitivity towards the service population.
  • Exhibits professional appearance and behavior, including punctuality and reliability.
  • Utilizes effective problem-solving skills and makes informed decisions based on factual information.
  • Ability to work collaboratively as part of a team.
  • Strong organizational and time management skills.
  • Ability to manage multiple tasks and projects effectively.
  • Adheres to professional ethics and standards.
  • Interacts appropriately with families, children, community resources, and other professionals.
Principal Accountabilities:
  • Reports directly to the Case Management Supervisor and follows all directives.
  • Works cooperatively with various stakeholders, including program directors and case managers.
  • Manages time effectively to ensure timely completion of home visits and documentation.
  • Complies with relevant statutes, codes, and policies in managing cases towards established goals.
Why work for LSF?

LSF offers a wide range of programs across Florida, serving diverse populations in need. Mission-driven staff members become integral to the LSF community while transforming lives. Our team members also find opportunities for growth as they explore various interests within the organization.

Comprehensive benefits package includes:
  • Medical, Dental, and Vision coverage.
  • Teladoc for 24/7 online access to healthcare professionals.
  • Employee Assistance Program (EAP).
  • Employer-paid life insurance (1X salary).
  • 13 paid holidays plus 1 floating holiday.
  • Generous Paid Time Off (PTO) policy starting at 16 working days annually.
  • 403(b) Retirement plan with a 3% discretionary employer match or student loan repayment reimbursement.
  • Tuition reimbursement options.
Lutheran Services Florida embraces diversity, equity, and inclusion in all business practices and is proud to be an equal opportunity employer.

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