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Hotel Operations Director

2 months ago

Secaucus, New Jersey, United States Best Western Plus Full time
Hotel Operations Manager

The Best Western Plus Secaucus is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and driving revenue growth.

Key Responsibilities:
  • Ensure the attainment of established budgeted goals for all hotel departments
  • Monitor compliance with labor standards and staffing guidelines by all departments
  • Monitor compliance with annually established room rate plan
  • Monitor operating expense tracking system for all departments
  • Attend and/or conduct required meetings to ensure interdepartmental communication and coordination of mutual goals
  • Monitor rooms inventory and merchandising procedures
  • Conduct quarterly rate surveys of competitive hotels and monitor program for competitive analysis and price-value assessment
  • Monitor and ensure compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assure compliance with established Manager On Duty (M.O.D.) Program
  • Participate in scheduled meetings as required by corporate, including revenue management, safety, budget, sales & regional operations meetings
Requirements:
  • Bachelor's degree in Hospitality or related field preferred
  • Minimum of 2 years' experience as an operations manager or front office supervisor in a similar type and size hotel
  • Ability to multi-task and communicate effectively, both written and oral
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to brand and ownership standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry-specific software
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret, and analyze financial reports, P&L statements, sales & marketing reports
Physical Demands:
  • Walking and standing: 60-70%
  • Sitting: up to 30-40%
  • Bending, stooping, reaching: occasionally
  • Lifting, push/pull: 40 lbs infrequently
  • Driving: occasionally
  • Traveling: infrequently
Environmental Conditions:
  • Inside: protection from weather conditions, but not necessarily from temperature changes
  • Outside: transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions