Hotel Operations Director

6 days ago


Secaucus, New Jersey, United States Best Western Plus Full time
Job Overview

The Best Western Plus Secaucus is seeking a seasoned Hotel Operations Director to oversee the efficient and profitable operations of our newly renovated property. This dynamic leader will be responsible for driving revenue growth, improving guest satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Revenue Growth: Develop and implement strategies to increase hotel revenue, including optimizing room rates, managing inventory, and promoting sales initiatives.
  • Guest Satisfaction: Ensure exceptional guest experiences through effective service delivery, prompt issue resolution, and proactive communication.
  • Team Leadership: Foster a culture of excellence by training, motivating, and developing a high-performing team of hospitality professionals.
Requirements

To be successful in this role, you must possess:

  • A bachelor's degree in Hospitality or a related field; or equivalent experience in hotel operations.
  • Minimum 2 years' experience as an operations manager or front office supervisor in a similar hotel setting.
  • Proven track record of driving revenue growth, improving guest satisfaction, and leading high-performing teams.
  • Excellent communication, leadership, and problem-solving skills.
  • Bilingual (Spanish and English) preferred, depending on market.
Salary and Benefits

We offer a competitive salary range of $65,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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