Hotel Operations Manager

6 days ago


Secaucus, New Jersey, United States Best Western Plus Full time

About Best Western Plus

At Best Western Plus, we are dedicated to delivering exceptional guest experiences and driving business success. As a leading hospitality brand, we offer a unique blend of comfort, convenience, and value.

Job Summary

We are seeking an experienced Hotel Operations Manager - Property Development Lead to join our team at our newly renovated property in Secaucus. This is an exciting opportunity to take on a leadership role and drive growth, profitability, and exceptional guest satisfaction.

Responsibilities

  • Hotel Profitability: Ensure the attainment of established budgeted goals for all departments of the hotel, including labor standards, room rate plans, operating expenses, and asset management.
  • Asset Management: Exceed Brand and/or Ownership quality standards, ensuring a favorable franchise inspection grade for the property, and conduct daily inspections of guest rooms to ensure housekeeping meets/exceeds cleanliness standards.
  • Guest Satisfaction/Public Relations: Promote guest satisfaction in an effort to obtain repeat business from leisure and business markets, evaluate guest complaints, and ensure corrective action is taken by department heads.
  • Human Resources: Ensure employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals, including interviewing, selecting, training, and counseling associates.
  • Personal Development: Ensure continual efforts are made to increase management abilities and knowledge through attending advanced management training seminars, classes to become knowledgeable or maintain proficiency in industry-related technology, and franchise & Ownership mandated training courses.

Requirements

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree.
  • Must possess and maintain a motor vehicle operator's license in good standing.
  • Ability to multi-task, communicate effectively, both written and oral, and operate office equipment and industry-specific software (Quickbooks, M3, ADP, and Jonas Chorum PMS).
  • Proficient in Microsoft Office and Google Apps for Work preferred.
  • Physical demands include walking and standing 60-70%, sitting up to 30-40%, bending, stooping, reaching occasionally, lifting 40 lbs infrequently, driving occasionally, and traveling infrequently.

Estimated Salary: $65,000 - $85,000 per year, based on location and experience.

Note: We are committed to providing a safe, clean, and welcoming environment for our guests and employees. If you are a motivated and experienced professional looking for a new challenge, please apply now



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