Hotel Operations Manager
6 days ago
About Best Western Plus
At Best Western Plus, we are dedicated to delivering exceptional guest experiences and driving business success. As a leading hospitality brand, we offer a unique blend of comfort, convenience, and value.
Job Summary
We are seeking an experienced Hotel Operations Manager - Property Development Lead to join our team at our newly renovated property in Secaucus. This is an exciting opportunity to take on a leadership role and drive growth, profitability, and exceptional guest satisfaction.
Responsibilities
- Hotel Profitability: Ensure the attainment of established budgeted goals for all departments of the hotel, including labor standards, room rate plans, operating expenses, and asset management.
- Asset Management: Exceed Brand and/or Ownership quality standards, ensuring a favorable franchise inspection grade for the property, and conduct daily inspections of guest rooms to ensure housekeeping meets/exceeds cleanliness standards.
- Guest Satisfaction/Public Relations: Promote guest satisfaction in an effort to obtain repeat business from leisure and business markets, evaluate guest complaints, and ensure corrective action is taken by department heads.
- Human Resources: Ensure employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals, including interviewing, selecting, training, and counseling associates.
- Personal Development: Ensure continual efforts are made to increase management abilities and knowledge through attending advanced management training seminars, classes to become knowledgeable or maintain proficiency in industry-related technology, and franchise & Ownership mandated training courses.
Requirements
- Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree.
- Must possess and maintain a motor vehicle operator's license in good standing.
- Ability to multi-task, communicate effectively, both written and oral, and operate office equipment and industry-specific software (Quickbooks, M3, ADP, and Jonas Chorum PMS).
- Proficient in Microsoft Office and Google Apps for Work preferred.
- Physical demands include walking and standing 60-70%, sitting up to 30-40%, bending, stooping, reaching occasionally, lifting 40 lbs infrequently, driving occasionally, and traveling infrequently.
Estimated Salary: $65,000 - $85,000 per year, based on location and experience.
Note: We are committed to providing a safe, clean, and welcoming environment for our guests and employees. If you are a motivated and experienced professional looking for a new challenge, please apply now
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