Member Engagement Supervisor
2 months ago
Be a key player in the fitness sector with us
As the Member Experience Lead, you will be instrumental in providing outstanding service to our members while guiding a vibrant team.
Experience Requirements:
- A bachelor's degree is preferred or equivalent experience in a related field.
- Minimum of 1 year in a leadership role.
Schedule Requirements:
- This role necessitates availability from Friday to Tuesday, as weekends are essential for operational success.
Skill Requirements:
- Exceptional communication abilities
- Strong organizational, leadership, and administrative capabilities
- Proficient in customer service and technology
Professional Responsibilities:
Operations
- Support the General Manager in reaching membership objectives.
- Collaborate with Fitness, Sales, and Operations departments.
- Effectively address member concerns.
- Foster a welcoming environment.
- Ensure the facility adheres to brand standards.
- Communicate and uphold club regulations.
Sales
- Meet revenue targets for memberships, training, and retail.
- Track member check-ins for potential revenue growth.
- Identify and recruit new members.
- Enhance staff expertise to boost revenue per member.
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