Patient Engagement Specialist
4 weeks ago
At Author Health, we're dedicated to delivering compassionate, comprehensive technology-enabled mental health care that meets our patients where they are. We're seeking a self-motivated and empathetic Patient Engagement Specialist to play a pivotal role in our approach to care.
This role is essential to connecting patients with critical health and social services. As a Patient Engagement Specialist, you'll meet in-person with individuals who need our support, forming meaningful connections and relationships to help them access the care they deserve.
You'll be responsible for high-volume outreach, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is metrics-driven, and values the opportunity to work in a purpose-driven, evolving startup.
Key Responsibilities:
- Conduct high-volume outreach to educate potential patients and caregivers on their health services needs and available benefits
- Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
- Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
- Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
- Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
Requirements:
- 2+ years of experience in customer service/sales, with cold outreach experience preferred
- 2+ years of experience in healthcare outreach, community engagement, or related fields
- Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable healthcare needs
- Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges
- Proficiency in critical thinking, time management, and multitasking
- Able to work independently and meet weekly outreach goals successfully
- Comfort with high-volume in-person visits
- Comfort with visiting prospective patients in their homes and primary care provider locations
- Must be able to drive at least 100 miles daily with appropriate reimbursement for mileage
- Basic proficiency in G-Suite, and video conferencing platforms
- Excitement for working in an innovative, fast-paced startup environment
- Adherence to HIPAA regulations and confidentiality
- Strong tech proficiency and comfort using technology in daily work
What We Offer:
- Retirement savings plan (401k) with up to 3.5% company match
- Mileage reimbursement
- Low-cost comprehensive benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance)
- Generous paid vacation and sick leave
- 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total
- Performance-based bonuses
Author Health is committed to a diverse and inclusive workplace. We're an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to delivering exceptional patient care.
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