Patient Engagement Specialist

4 days ago


Fort Lauderdale, Florida, United States Author Health Full time

At Author Health, we're dedicated to delivering compassionate, comprehensive technology-enabled mental health care that meets our patients where they are. We're seeking a self-motivated and empathetic Patient Engagement Specialist to play a pivotal role in our approach to care.

This role is essential to connecting patients with critical health and social services. As a Patient Engagement Specialist, you'll meet in-person with individuals who need our support, forming meaningful connections and relationships to help them access the care they deserve.

You'll be responsible for high-volume outreach, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is metrics-driven, and values the opportunity to work in a purpose-driven, evolving startup.

Key Responsibilities:

  • Conduct high-volume outreach to educate potential patients and caregivers on their health services needs and available benefits
  • Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
  • Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
  • Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
  • Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective

Requirements:

  • 2+ years of experience in customer service/sales, with cold outreach experience preferred
  • 2+ years of experience in healthcare outreach, community engagement, or related fields
  • Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable healthcare needs
  • Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges
  • Proficiency in critical thinking, time management, and multitasking
  • Able to work independently and meet weekly outreach goals successfully
  • Comfort with high-volume in-person visits
  • Comfort with visiting prospective patients in their homes and primary care provider locations
  • Must be able to drive at least 100 miles daily with appropriate reimbursement for mileage
  • Basic proficiency in G-Suite, and video conferencing platforms
  • Excitement for working in an innovative, fast-paced startup environment
  • Adherence to HIPAA regulations and confidentiality
  • Strong tech proficiency and comfort using technology in daily work

What We Offer:

  • Retirement savings plan (401k) with up to 3.5% company match
  • Mileage reimbursement
  • Low-cost comprehensive benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance)
  • Generous paid vacation and sick leave
  • 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total
  • Performance-based bonuses

Author Health is committed to a diverse and inclusive workplace. We're an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to delivering exceptional patient care.



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