Community Engagement and Retention Coordinator

2 months ago


Fort Lauderdale, Florida, United States Poverello Center Full time

Job Title: Participant Engagement and Retention Specialist

Company: Poverello Center

Overview: The Participant Engagement and Retention Specialist is responsible for collaborating with community members and program participants to promote and involve them in the EXTRA Care Clinic Services. This role emphasizes the importance of relationship-building and fostering participation as either 'Sponsors' or 'Participants' within the program.

Key Responsibilities:

  • Deliver outstanding customer support through various communication channels.
  • Exhibit flexibility and the ability to manage multiple tasks effectively.
  • Approach every responsibility with a positive mindset and enthusiasm.
  • Maintain a keen eye for detail and demonstrate strong problem-solving skills.
  • Collaborate effectively with team members while also being able to work independently.
  • Encourage program participants to engage as 'Sponsors' or 'Participants' in clinic services.
  • Establish trust through excellent communication and service delivery.
  • Utilize participant feedback to create effective retention strategies.
  • Engage in discussions with the team to enhance participant involvement strategies.
  • Foster and sustain positive relationships with clients and business partners.
  • Exhibit patience, empathy, and strong organizational capabilities.
  • Demonstrate professionalism and conflict resolution skills in high-pressure situations.


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