Home Care Manager

3 weeks ago

Marlborough, Massachusetts, United States Guardian Angel Senior Services Full time
Job Title: Home Care Manager

Job Summary:

Guardian Angel Senior Services is seeking a highly skilled and experienced Home Care Manager to oversee the day-to-day operations of our Marlborough office. The successful candidate will be responsible for managing home care services, ensuring outstanding quality client care and customer satisfaction, and driving business growth through effective leadership and strategic planning.

Key Responsibilities:

* Manage home care services for Nursing, Home Health Aide/CNA, PCA, Homemaker, and Companion
* Ensure client plans of care are up to date in collaboration with Managers and Nursing staff
* Anticipate client/caregiver issues to maintain quality care within client home and investigate potential risk management issues
* Assist in the recruiting of office staff
* Manage phone triage and interoffice communication
* Prepare schedules for payroll
* Train new office and On Call staff and improve retention by ensuring new staff including caregivers are properly welcomed to the organization and are communicated with consistently during their first months of employment

Requirements:

* A minimum of two (2) years' experience and personal care experience is required
* A minimum of two (2) years' management experience is required, preferably that of paraprofessionals, with proven ability to build and lead teams
* Ability to interface effectively and professionally with clients and families
* Knowledge of government contract management with ASAPS a plus
* Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically
* Ability to handle stressful situations with compassion, understanding and patience
* Can operate with a sense of urgency and is resourceful and proactive
* Possess excellent decision making, negotiation, and time management skills
* Ability to work through frequent interruptions
* Ability to work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary

Working Conditions:

Work is performed approximately 80% in an office and 20% in client homes and in the community. Potential hazards include working with emotionally unstable, noncompliant, or aggressive clients and complex family dynamics, driving in inclement weather, second-hand tobacco smoke, aggressive animals, exposure to contagious diseases.

Physical Requirements:

Must be able to move intermittently throughout the workday. Must demonstrate sufficient strength, endurance and flexibility to perform job duties. May require extended periods of sitting or standing. Must meet the general health requirements set forth by the policies of the agency which may include a physical examination and annual TB test. Must be able to push, pull, move, and/or lift a minimum of twenty (20) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of five (5) feet.

Equal Opportunity Employer:

Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

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