Branch Operations Expert
6 days ago
Civista Bank is seeking a highly skilled Branch Operations Specialist to join our team. This role is responsible for ensuring the smooth operation of our branches and providing an exceptional customer experience. The ideal candidate will have a minimum of 2-3 years of experience in branch banking and possess excellent communication and problem-solving skills.
About the Role
The Branch Operations Specialist will be responsible for managing day-to-day branch operations, including customer service, new account opening, and lending. They will also be responsible for creating an exceptional customer experience by delivering personalized service, building relationships, and recommending products. The successful candidate will have a strong understanding of consumer lending and be able to communicate effectively with customers and colleagues.
Key Responsibilities
* Ensure operational tasks are followed and completed daily by all branch employees
* Responsible for the retention of operational materials and managing audits to ensure operational soundness
* Create an exceptional customer experience by delivering personalized service, building relationships, and recommending products
* Develop an expansive knowledge of products and services to fulfill customer needs and solve problems
* Execute customer requests with speed and accuracy
* Understand all aspects of consumer lending and build customer trust through the lending process
* Communicate effectively with customers and colleagues to provide an outstanding customer experience
Requirements
* Minimum 2-3 years' experience in branch banking environment
* Excellent oral, written, and presentation skills
* Detail-oriented with the ability to work under deadlines and frequent interruptions
Estimated Salary: $45,000 - $60,000 per year
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