Customer Service Representative

3 weeks ago


Aspen, Colorado, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Dispatcher. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Review shift logs and daily memo books to document pertinent information
  • Receive, record, and relay messages accurately and completely
  • Dispatch bell staff or valet staff as needed to ensure prompt and efficient service
  • Communicate parking procedures to guests and visitors
  • Maintain the security and cleanliness of parking areas and report any hazards or concerns to management
  • Answer and process all guest calls, requests, and questions in a professional and courteous manner
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
Requirements
  • High school diploma or equivalent required
  • No prior work experience necessary, but a positive attitude and strong work ethic are essential
  • Ability to work in a fast-paced environment and multitask with ease
  • Excellent communication and interpersonal skills
  • Ability to stand for long periods and move around the property as needed
Benefits

We offer a competitive hourly rate of $25, as well as a range of benefits, including health care, flexible spending accounts, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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