Customer Service Associate Lead

3 weeks ago


Aspen, Colorado, United States FedEx Office and Print Services Full time
Job Title: Lead Retail Customer Service Associate

FedEx Office and Print Services is seeking a highly skilled and customer-focused Lead Retail Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide exceptional customer service to all customers, ensuring that their needs are met and exceeded.
  • Lead a team of customer service representatives, providing guidance, support, and coaching to ensure that they are meeting their goals and providing excellent customer service.
  • Ensure that all customer interactions are handled in a professional and courteous manner, resolving issues and concerns in a timely and effective manner.
  • Develop and implement strategies to improve customer satisfaction and loyalty, working closely with the retail team to ensure that our customers receive the highest level of service.
  • Collaborate with the retail team to ensure that all customer service standards are met, including responding to customer inquiries, resolving issues, and providing feedback to the team.
  • Stay up-to-date on company policies, procedures, and products, ensuring that all customer interactions are accurate and informative.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of customer service experience, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Ability to lead and motivate a team, with a focus on customer satisfaction and loyalty.


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