Customer Service Representative

6 days ago


Monterey, California, United States Jessica Connally Farmers Insurance Full time

We are seeking a highly motivated and experienced professional to join our team at Jessica Connally Farmers Insurance as a Customer Service Specialist. As a key member of our office staff, you will be responsible for providing exceptional customer service and support to our clients.


Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer policy changes and updates.
  • Secure and maintain accurate records of customer interactions.
  • Develop and maintain strong relationships with clients to ensure their needs are met.
  • Provide clear and concise information to customers regarding our products and services.
  • Work collaboratively with other team members to achieve business objectives.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using office software and technology.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits:
  • Competitive hourly base salary based on experience.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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