Medical Office Coordinator
2 days ago
As a Receptionist at Essen Health Care, you will play a vital role as the first point of contact for our patients and visitors. Your primary responsibilities will include assisting patients, managing incoming calls to the facility, scheduling appointments, and maintaining an organized and welcoming environment. Additionally, you will collaborate with healthcare professionals to ensure smooth patient flow, collect, and update patient demographics accurately and handle administrative tasks efficiently. Effective communication, interpersonal, and multitasking skills are essential for success in this role.
Responsibilities:- Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.
- Address patient inquiries with professionalism and provide helpful information as needed.
- Contact patients to confirm upcoming appointments and provide necessary information.
- Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
- Facilitate the conversion of patient primary care providers as needed.
- Collect and process patient copayments accurately and efficiently.
- Provide patients with all discharge/check out orders, forms, and letters.
- Check incoming supplies and schedule maintenance for office equipment.
- Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.
- Assist patients with scheduling transportation as needed.
- Ensure the proper closure of all visits by the end of each day.
- Guide and help patients with primary care assignments as needed.
- High School Diploma or General Education Degree (GED)
- Minimum 6 months of customer service experience
- Beginner-level proficiency in using Microsoft Office and Google Suite
- Familiarity with eCW is preferred.
Essen Health Care is an equal opportunity employer and seeks candidates who desire to work in and serve an ethnically diverse population.
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